Briana Cruz
Los Angeles,CA
Summary
Dynamic leader with proven success, adept in fostering a positive work environment and managing a team of numerous employees. Fluent in Spanish with exceptional communication and conflict resolution skills, significantly enhancing customer satisfaction and employee retention.
Overview
5
5
years of professional experience
Work History
Restaurant Manager
Spruzzo Restaurant & Bar
08.2023 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Restaurant Manager
Wood Ranch BBQ & Grill
02.2022 - 08.2023
- Promoted positive atmosphere and went above and beyond to guarantee each guest received exceptional food and service.
- Handled escalated guest concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Experience with software and scheduling systems such as Aloha POS, Olo, Compeat, and HotSchedules.
- Monitored inventory of bar supplies and purchased orders to maintain adequate stock levels.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Restaurant Manager
Lazy Dog Restaurant & Bar
10.2019 - 02.2022
- Successfully managed a restaurant that consistently generates $175,000 to $215,000 in weekly sales.
- Conducted interviews and managed the hiring process which included onboarding employees, hosting orientations, and ran staff training for 50+ employees.
- Successfully completed store opening and closing procedures which included invoicing, inventory, cash handling, and properly ensured all duties were completed by staff.
- Encouraged a positive, collaborative environment for front and back of house employees, resulting in a higher employee retention rate.
- Oversaw food preparation and monitored safety protocols.
Education
Associate of Science - Criminal Justice
Moorpark College
Moorpark, CA06.2014
Skills
- Fluent Spanish Speaking Skills
- Leadership Experience
- Communication Skills
- Problem-Solving Abilities
Timeline
Restaurant Manager
Spruzzo Restaurant & Bar
08.2023 - Current
Restaurant Manager
Wood Ranch BBQ & Grill
02.2022 - 08.2023
Restaurant Manager
Lazy Dog Restaurant & Bar
10.2019 - 02.2022
Associate of Science - Criminal Justice
Moorpark College
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