Briana C. Valente
Somerville,USA
Summary
Versatile and results-oriented professional with a proven track record at Oticon Medical, adept in critical thinking and problem-solving. Excelled in roles requiring attention to detail and organization, enhancing inventory management and customer satisfaction. Skilled in QuickBooks and Microsoft. Consistently achieving and surpassing company goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Material Controller
Oticon Medical
Somerset, NJ
09.2022 - Current
- Package products using most logical methods to reduce damage in transit.
- Manage inventory levels by conducting cycle counts as needed.
- Receive and unload incoming products, verify shipment accuracy, and inspect for damage, loss, or defects.
- Collaborate with other departments regarding product availability and delivery schedules for incoming inventory and outgoing orders.
- Operate the forklift and pallet jacks as needed to stock inventory.
- Organized storage areas to maximize movement and minimize labor.
- I trained new staff to run the area when I am unavailable.
Reception/Office Assistant
Fullerton Auto Group
Somerville
08.2019 - 05.2020
- I answered calls throughout three buildings and transferred them appropriately.
- Handled the main floor with customer assistance as needed.
- Scheduled appointment pickups, drop-offs, and viewings.
- Assisted the accounting department with data entry and wholesale purchases.
- Built positive relationships with returning clients.
- Finalized paperwork and prepared titles.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
Customer Service Representative
Top Knobs Inc.
Branchburg
03.2019 - 08.2019
- Maintained a positive, empathetic, and professional attitude towards customers
- Responded to inquiries on orders, input new orders, and adjusted orders while they were being processed.
- Kept timely records of customer interactions, transactions, comments, and complaints.
- Data entry, filing, general clerical duties, and assisting the CSR Lead with day-to-day problem solving.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
Office Administrator
Bookkeepers2Go
Somerville, NJ
02.2016 - 01.2018
- Handled average 30 incoming calls a day from clients with concerns/questions
- Meet and greet with clients, existing and potential
- Used QuickBooks, managed finance reports, and did tax preparations.
- Managed payroll for over 30 A-list clients, employees, and workers' compensation checks.
- Worked with clients to do end-of-month invoicing and monthly closing reports.
- Customer service on the phones and running the reception desk as needed.
- Entered bank statements as needed into QuickBooks.
- Ensured compliance with applicable laws regarding employment practices.
Education
BS - Finance
Fairleigh Dickinson University
Madison05.2019
H.S Diploma -
Somerville High School
Somerville06.2015
Skills
- Critical thinking and problem-solving
- QuickBooks
- Lacerte
- Cloud9RealTIme
- Attention to detail and organization
- Customer service
- Stock control
- Quick learner
- Multitasking
- Data entry
Personal Information
Title: Data Entry Specialist
Certification
- ForkLift - 2025
- CPR and First Aid - 2024
- Fire Safety - 2024
Accomplishments
- Promoted from Shipping Clerk to running the Oticon Medical shipping department as Material Controller/Shipping Specialist
Timeline
Material Controller
Oticon Medical
09.2022 - Current
Reception/Office Assistant
Fullerton Auto Group
08.2019 - 05.2020
Customer Service Representative
Top Knobs Inc.
03.2019 - 08.2019
Office Administrator
Bookkeepers2Go
02.2016 - 01.2018
BS - Finance
Fairleigh Dickinson University
H.S Diploma -
Somerville High School
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