Briana M. Davis

Contributed to a positive work environment through effective teamwork and collaboration with colleagues across various departments.

• Helped maintain the integrity of the tax system by identifying instances of potential fraud or abuse through diligent examination practices.
• Provided support to colleagues when needed, sharing knowledge on best practices within the field.
• Participated in professional development opportunities such as training sessions or workshops, further enhancing expertise in tax examination processes.
• Ensured timely completion of assigned tasks while maintaining high quality standards for all deliverables.

• Negotiate contracts for repair work to all dwellings, including A/C, handyman work, and leases
• Writes leases and represents the company in court during the eviction process
• Oversees and accept products in agreement with contracts for skilled labor
• Oversight of financial planning, budgeting, bookkeeping, and banking transactions
• Defining selection criteria of tenants and screening of tenants against preset criteria
• Restoration of dwelling after tenants move out, including use of power and hand tools
• Negotiated contracts with vendors, securing high-quality products at competitive prices while maintaining positive relationships.

• Give Desktop support of Microsoft Office products
• Including Excel, Power Bi, Word, Outlook, and PowerPoint
• System Administrator of Exchange 365 email
• Ran detailed reports and integrated dashboards using SQL Server 2016 to interface with Power BI
• Support of enterprise-wide use of Windows 2010
• Prepared action plans and schedules for project accomplishment, ensuring alignment with organizational goals and policies for all IT-related projects including the migration to Mcleod storage, electronic log books, and a logistics center move to a new facility
• Hardware installation of Windows Server 2008 and Windows Server 2012 R2
• Understanding of Basic Networking issues and ability to troubleshoot networks
• Conducted comprehensive data analysis to identify patterns and trends, informing decision-making processes.
• Provided expert technical support, reducing system downtime and minimizing disruptions to daily operations.
• Managed multiple projects simultaneously, consistently meeting deadlines and budget constraints.
• Trained new hires on company-specific software tools, ensuring seamless integration into the team''s workflow.
• Use and understanding of FTP services and use of GUI interfaces for McLeod and Omnitracs systems
• Identified resource requirements and negotiated support from various departments to ensure project success including Logistics, Budget, Human Resources, Information Technology, and Communication
• Created several new dashboards using Power BI templates that reported on the status of the project to include comprehensive risk assessments for all projects
• Directed the development and delivered employee training programs related to project objectives, including training methods using the ADDIE approach for training development
• Conducted in-depth analyses of project data, requirements, and impact, identifying and resolving problem areas effectively including detainment and overage charges on transportation costing
• This earned me the Employee of the Month for December 2017
• Ability to listen, troubleshoot, and resolve technical issues over the phone
• Experience researching and recommending products, services, and policies to upper-level management
• Point of contact for all IT-related Service Level Agreements and responsible for setting up those contracts
• Training non-IT savvy users on all aspects of the systems, including e-logs, email, billing systems, accounting systems, etc
• Served as Project Manager for a VOIP system including setting up and coordinating webinar training for staff and myself in multiple different locations
• System Administrator of company VoIP phone systems
• Fielding inbound calls from drivers, customers and sales
• Monitored call queues and made necessary adjustments to keep call wait times low
• System Administrator of electronic access control system (Key Scan Aurora)
• Developing reports from various systems for use by upper management
• Using Excel, Power Bi, Pivot tables, graphs, PowerPoint, etc
• Supervised the work of 40 transportation personnel
• Monitored project status and adjusted work plans as needed to achieve project goals for myself and other departments as needed
• Employee of the month-December 2017
• Super Star Award- (Sept 2014) Award for exceptional dedication and skill in the deployment of McLeod’s Loadmaster & Powerbroker software company-wide
• Enhanced system efficiency by identifying and resolving complex technical issues.