Jaron W. Glover
Summary
Dynamic Fulfillment Supervisor at Zters Inc. with proven expertise in optimizing operations and leading high-performing teams. Skilled in inventory management and conflict resolution, I consistently enhance workflow efficiency and drive customer satisfaction. My leadership fosters a productive environment, ensuring timely order fulfillment and strong client relationships.
Overview
5
5
years of professional experience
Work History
Fulfillment Supervisor
Zters Inc.
Houston , TX
08.2022 - Current
- Supervise and manage a team of fulfillment associates to ensure efficient operations and high performance.
- Train, coach, and mentor employees on company policies, procedures, and best practices
- Oversee inventory management, ensuring accurate stock levels and timely replenishments
- Coordinate order fulfillment processes to meet customer expectations and deadlines
- Resolve operational challenges and employee concerns, fostering a productive work environment
- Monitor and improve workflow efficiency to optimize fulfillment operations
Senior Airman (Civil Engineering Specialty)
United States Air Force Reserve
02.2020 - Current
- Expertise in contingency engineering, construction, and infrastructure repair
- Conducted land surveying, drafting, and civil engineering planning
- Managed large-scale engineering projects, ensuring compliance with military and government standards
- Operated navigation systems and performed mission analysis based on weather and intelligence data
- Coordinated job requirements and completion reports for commanding officers
- Trained in data analysis, fieldwork, and various measuring instruments
- Certified in Pavement and Construction Equipment Operations (320+ hours of training)
Fulfillment Representative
Zters Inc.
Houston, TX
01.2022 - 01.2023
- Processed customer orders, ensuring timely and accurate fulfillment
- Managed warehouse operations, including product sorting, packaging, and shipping
- Assisted with inventory tracking and restocking to prevent shortages or delays
- Communicated with customers regarding order status and shipment tracking
- Maintained a clean and organized fulfillment center to enhance productivity
Account Manager
Zters Inc.
Houston, TX
01.2022 - 07.2022
- Managed customer accounts, ensuring satisfaction, and resolving service issues.
- Developed strong client relationships by providing timely responses and personalized support.
- Coordinated with fulfillment teams to ensure orders met customer requirements
- Monitored account performance metrics, and implemented improvements as needed.
- Provided detailed reports on customer interactions, trends, and concerns to senior management
Education
B.S. - Aeronautical Science – Airline Specialty
Embry-Riddle Aeronautical University
Daytona Beach, FL10.2026
Diploma -
North Atlanta High School
05.2015
Skills
- Private Pilot Certificate
- Instrument Rating
- FAA First Class Medical Certificate
- Fulfillment operations
- Inventory management
- Logistics
- Leadership
- Coaching
- Team development
- Problem-solving
- Conflict-resolution
- Contingency engineering
- Construction management
- Secret Security Clearance
- Computer-aided design (CAD)
- Drafting
- Communication
- Customer service
Affiliations
- Organization of Black Airline Professionals (OBAP)
- Aircraft Owners and Pilots Association (AOPA)
- Future Business Leaders of America (FBLA)
- Aviation Career Enrichment Academy (ACE)
Certifications Awards
- United States Air Force Pavement and Construction Equipment Certification (320 hours)
- United States Air Force Pavement and Construction Equipment Certification (72 hours)
- United States Air Force Pavement and Construction Equipment Certification (40 hours)
- Best Frontline Leader Award (Zeters, 2024)
Military Experience
United States Air Force Reserve, 02/20, Present, Senior Airman (Civil Engineering Specialty), Expertise in contingency engineering, construction, and infrastructure repair., Conducted land surveying, drafting, and civil engineering planning., Managed large-scale engineering projects, ensuring compliance with military and government standards., Operated navigation systems and performed mission analysis based on weather and intelligence data., Coordinated job requirements and completion reports for commanding officers., Trained in data analysis, fieldwork, and various measuring instruments., Certified in Pavement and Construction Equipment Operations (320+ hours of training).
Timeline
Fulfillment Supervisor
Zters Inc.
08.2022 - Current
Fulfillment Representative
Zters Inc.
01.2022 - 01.2023
Account Manager
Zters Inc.
01.2022 - 07.2022
Senior Airman (Civil Engineering Specialty)
United States Air Force Reserve
02.2020 - Current
B.S. - Aeronautical Science – Airline Specialty
Embry-Riddle Aeronautical University
Diploma -
North Atlanta High School
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