Briana Davis
Gardena,CA
Summary
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Receptionist
Swiss Post Solutions
06.2024 - Current
- Greet and assist visitors, clients, and employees, ensuring a positive and professional first impression.
- Manage front desk operations, including answering a multi-line phone system, and coordinating visitor access
- Following security procedures, monitoring visitor logs, and issuing visitor badges
- Execute efficient workplace processes by coordinating closely with operations, IT, and facilities to support internal client needs.
- Maintain office common areas and reception space, ensuring cleanliness and readiness for guests
- Maintain office supplies and inventory, ensuring all materials are stocked and readily available.
- Assist facilities and operations teams with mail distribution, office supply inventory, and workplace logistics
- Trusted to handle confidential information and act as a reliable point of contact for internal staff
Client Service Associate
Swiss Post Solutions
03.2022
- Receiving, sorting, and distributing incoming mail and packages to the appropriate departments or individuals
- Processing outgoing mail and packages for shipment, including weighing and calculating postage
- Process prints and lamination requests
- Acts as point of contact for company personnel on mail/package inquiries
- Builds professional relationships with customers and other teams
- Maintains professionalism and composure when interacting with all employees
- White glove service- go above and beyond for clients
- Trains back-up and providing guidance on policies and procedures
- Handling and resolving customer issues efficiently and effectively via Sim-tickets
- Thinking critically and creatively to find solutions
- Monitors level of office supplies on the floor and replenishing and orders accordingly
Barista
Starbucks
06.2016 - 03.2022
- Provide a welcoming, engaging and friendly environment to all customers; engage with new and regular customers
- Prepare and serve hot and cold beverages such as specialty coffee and teas, and other food products (e.g., sandwiches, muffins, baked goods, etc.)
- Provide menu assistance to customers to get them what they want while serving them efficiently to maintain appropriate customer flow
- Receive and take payments (cash, card, mobile)
- Help maintain and keep all serving, food & beverage preparation and common areas sanitary and clean
- Follow all health and safety guidelines and procedures
- Barista Trainer- trained new employees the proper procedures on handling equipment and creating the high-quality beverages following Starbucks standard Recipes
Education
Bachelor’s Degree - Graphic Design
Southern New Hampshire University
Manchester, NH01.2023
Associate of Arts Degree - Studio Art
El Camino College
Torrance, CA01.2017
Skills
- Team collaboration and interpersonal skills
- Issue resolution
- Client support
- Attention to detail
- Calm and professional under pressure
- Excellent communication
- Time management and multitasking
- Organizational and administrative support
- Microsoft Office Suite
- Shipping and receiving
Certification
Partner of the Quarter- Starbucks (twice)
Timeline
Receptionist
Swiss Post Solutions
06.2024 - Current
Client Service Associate
Swiss Post Solutions
03.2022
Barista
Starbucks
06.2016 - 03.2022
Associate of Arts Degree - Studio Art
El Camino College
Bachelor’s Degree - Graphic Design
Southern New Hampshire University
Going the Extra Mile Award
I was recognized by my leadership team as a GEM( Going the Extra Mile) for my transition to my new role as receptionist
while still supporting my colleagues in Culver City where I have left a everlasting impression with my peers and
Amazonians. I was recognized as being a key player to the success of multiple launches and is always ready to help.
I have created multiple bonds with the Amazonians that helped build trust and friendships. Customer
obsession is my strong quality and I am always ready to help and provide solutions. I love to go above and beyond for others.
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