Briana Davis
Houston
Summary
Dynamic Permit Coordinator at Consumers Energy with expertise in SAP utilization and compliance tracking. Proven ability to manage complex permit processes and provide technical support, ensuring project success. Strong analytical skills combined with a commitment to customer satisfaction drive results in fast-paced environments. Adept at navigating regulatory landscapes and enhancing operational efficiency.
Overview
9
9
years of professional experience
Work History
Permit Coordinator
Consumers Energy
Flint
09.2021 - 10.2023
- Monitor and utilize SAP tasks for each permit.
- Manage notifications to city, state, and township agencies regarding construction start and completion dates, and maintain permit and inspection tracking databases to ensure compliance.
- Review all preplanned work to identify required permits, submit permit applications, maintain detailed permit tracking, manage bond recovery, and support the goals of Geospatial and Gas Asset Management (G&GAM).
- Provide technical support to the Gas Engineering Asset Planning department, as part of the Permit Coordination team.
- Oversee permit-related tasks within SAP to ensure accuracy and completion.
- Maintain awareness of all outstanding escrows, and ensure refunds are properly obtained.
- Process check and bond requests, and generate invoices for jobs with retroactive fees, ensuring correct permit fee calculations.
Insurance Specialist
TTEC
Houston
01.2018 - 09.2021
- Managed insurance claims processing and documentation for client accounts.
- Assisted clients with policy inquiries and coverage explanations.
- Reviewed insurance applications for accuracy and compliance with company standards.
- Provided guidance to customers regarding available insurance plans and their benefits and limitations.
- Managed denials, late payments, extensions and other special circumstances by following up with relevant parties.
- Maintained accurate records of all transactions related to insurance policies.
- Ensured that customer data was kept confidential at all times in accordance with applicable laws and regulations.
- Monitored regulatory developments impacting the company's lines of business.
- Evaluated customer applications and determined eligibility for coverage based on established criteria.
Assistant Store Manager
CVS Pharmacy
Houston
05.2014 - 01.2018
- Assisted in managing daily store operations and staff scheduling.
- Coordinated inventory management and ensured stock availability on shelves.
- Trained new employees on customer service and store procedures.
- Oversaw cash handling processes and maintained financial accuracy.
- Monitored compliance with health and safety regulations in the store.
- Collaborated with management to improve store efficiency and workflow processes.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Handled complaints from Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
Education
BBA -
Capella University
Houston, TXHigh School Diploma -
James Madison High School
Houston, TXSkills
- SAP utilization
- Permit management
- Compliance tracking
- Technical support
- Insurance processing
References
References available upon request.
Timeline
Permit Coordinator
Consumers Energy
09.2021 - 10.2023
Insurance Specialist
TTEC
01.2018 - 09.2021
Assistant Store Manager
CVS Pharmacy
05.2014 - 01.2018
BBA -
Capella University
High School Diploma -
James Madison High School