Briana Davis

September 2018 – Present

Front Desk Float (2018–2021); Promoted to Patient Account Representative/Financial Counselor (2021–Present)

Financial Counseling & Patient Accounts (2021–Present):

• Provide in-depth insurance counseling and educate patients on financial responsibility prior to and after services.
• Explain benefits, deductibles, co-pays, and EOBs.
• Collect upfront payments and testing balances over $100 prior to service.
• Establish payment plans and apply discount policies per organizational guidelines.
• Manage A/R aging accounts..
• Ensure all accounts are touched every 30 days with detailed documentation and resolution plans.
• Perform adjustments and write-offs per organizational guidelines.
• Conduct outbound collection calls in accordance with collections policy while maintaining professionalism and compassion.
• Collaborate with clinical and administrative teams to improve patient payment rates at time of service.

Front Desk Float (2018–2021):

• Registered and checked in patients.
• Collected demographic information and scanned ID/insurance cards.
• Collected copays and ensured accurate documentation.
• Provided coverage across departments as needed to maintain workflow efficiency.
• Scheduled provider ordered testing.

St. Francis Hospital – Columbus, GA
June 2013 – September 2018

• Performed daily duties of Discharge Financial Counselor.
• Worked Medicare and Medicaid reports and verified daily deposits.
• Assisted with supervision support and answered daily operational questions.
• Trained new hires on registration processes and compliance standards.
• Assisted with ER registration during high patient volume.

St. Francis Hospital – Columbus, GA
July 2009 – June 2013

• Processed ER admissions and transfers.
• Verified insurance coverage and performed quality assurance checks.
• Obtained necessary consents and documentation for admissions.
• Assisted with ER registration during peak times.
• Collected ER Copays.

St. Francis Hospital – Columbus, GA
January 2007 – July 2009

• Registered ER patients and created medical charts.
• Collected demographic and insurance information.
• Collected copays and ensured accurate data entry.