Summary
Overview
Work History
Education
Skills
Timeline
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Briana Deel

Lebanon,VA

Summary

Experienced with diagnosing and resolving technical issues. Utilizes strong problem-solving abilities to deliver effective solutions. Knowledge of customer service principles ensures seamless user experience.

Technical support professional with proven track record of resolving technical issues and improving customer experiences. Adept at diagnosing and troubleshooting wide range of hardware and software problems. Highly collaborative, reliable, and adaptable to evolving technical environments.

Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.

Professional leader with background in managing teams in dynamic environments. Skilled in optimizing operations, improving team efficiency, and ensuring high standards. Strong emphasis on teamwork, adaptability, and achieving goals. Known for effective communication, problem-solving, and fostering collaborative work culture.

Overview

6
6
years of professional experience

Work History

Technical Support Agent

Sitel
10.2021 - 02.2025
  • Resolved technical issues through remote support and troubleshooting procedures.
  • Collaborated with cross-functional teams to enhance customer service operations.
  • Documented and tracked customer interactions using ticketing systems.
  • Provided training and mentorship to new team members on support protocols.
  • Maintained up-to-date knowledge of product features and troubleshooting techniques.

Shift Leader Manager

Pizza Hut
02.2020 - 08.2021
  • Was in charge of the day-to-day activities of [Number] employees in [Type] establishment, fostering an inspiring environment to maximize employee satisfaction.
  • Observed food preparation, production, and plating for quality control.
  • Was in charge of food costs and inventory management.
  • Regular maintenance and repair operations were spearheaded by me to keep the building and equipment in top shape.

Beauty Advisor

Sally Beauty
01.2019 - 08.2020
  • Entered sales into the register to process payments.
  • Suggested styles and treatments based on the needs and appearance of my clients.
  • Suggested appropriate products to meet the needs of each customer.
  • Looked at the customer's hair texture, treatment history, and desired outcome to determine appropriate services.
  • Kept the counter and display areas clean and tidy.

Sales Associate

Cato Fashions
05.2019 - 02.2020
  • Used upselling techniques and offered product and service consultations.
  • Sold a variety of products by explaining their unique features and instructing customers on how to use them properly.
  • Marked merchandise with identifying codes and accurate pricing to prepare it for the sales floor.

Education

GED -

Skills

  • 1 Customer Service – Engaging with customers, addressing inquiries, resolving issues, and ensuring satisfaction
  • 2 Sales Experience – Driving sales, upselling products, and promoting promotions
  • 3 Product Knowledge – Understanding store inventory, features, and specifications
  • 4 Cash Handling – Accurate cash register operation, processing transactions, and balancing drawers
  • 5 Team Collaboration – Working effectively with coworkers to meet store goals
  • 6 Stock Management – Organizing inventory, restocking shelves, and maintaining product displays
  • 7 Visual Merchandising – Creating attractive displays that drive customer interest
  • 8 Time Management – Efficiently completing tasks and managing time during busy shifts
  • 9 Problem Solving – Resolving customer complaints and store issues promptly
  • 10 Multitasking – Handling multiple responsibilities in a fast-paced environment
  • Cato’s
  • 1 Retail Management – Leading a store team, ensuring smooth operations, and meeting sales goals
  • 2 Staff Leadership – Supervising, training, and motivating a team to provide excellent service
  • 3 Sales Strategy Development – Creating plans to increase store sales and customer engagement
  • 4 Inventory Control – Monitoring stock levels, placing orders, and managing inventory
  • 5 Customer Relationship Management (CRM) – Building long-term customer loyalty and managing customer databases
  • 6 Visual Merchandising & Store Presentation – Organizing products and displays to optimize sales
  • 7 Loss Prevention – Implementing policies to minimize theft and shrinkage
  • 8 Performance Analysis – Tracking sales and KPIs to assess store performance and implement improvements
  • 9 Event Planning – Organizing in-store promotions and events to drive foot traffic
  • 10 Budget Management – Overseeing financial aspects of the store, including budgets and expenses
  • Pizza Hut Manager
  • 1 Team Leadership – Supervising kitchen and front-of-house staff, delegating tasks, and ensuring efficiency
  • 2 Customer Service Excellence – Ensuring customers receive quality service, handling complaints, and managing feedback
  • 3 Staff Training & Development – Conducting training for new hires, mentoring team members, and promoting team growth
  • 4 Operational Efficiency – Managing day-to-day restaurant operations, ensuring smooth service delivery
  • 5 Inventory Management – Monitoring food and supply stock levels, placing orders, and controlling costs
  • 6 Food Safety & Hygiene – Ensuring all food safety regulations are adhered to and maintaining cleanliness
  • 7 Sales & Profit Optimization – Managing budgets, controlling expenses, and improving restaurant sales
  • 8 Scheduling & Labor Management – Creating staff schedules and ensuring adequate staffing during peak hours
  • 9 Conflict Resolution – Managing customer issues, handling complaints, and resolving team conflicts
  • 10 Point of Sale (POS) Systems – Operating POS systems for customer orders, transactions, and inventory tracking
  • Remote support
  • Software installation
  • Network configuration
  • Software development
  • Customer service
  • Active listening
  • Decision-making
  • Desktop support
  • Data entry
  • Product troubleshooting
  • Technical issues analysis
  • Product knowledge
  • Service support
  • Issue troubleshooting
  • Technical troubleshooting
  • Analytical thinking

Timeline

Technical Support Agent

Sitel
10.2021 - 02.2025

Shift Leader Manager

Pizza Hut
02.2020 - 08.2021

Sales Associate

Cato Fashions
05.2019 - 02.2020

Beauty Advisor

Sally Beauty
01.2019 - 08.2020

GED -

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Briana Deel