Briana Delgado
Plant City,FL
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
True Blue Clinical Research
Tampa And Brandon, FL
06.2023 - Current
- Courteous traveling receptionist with nearly two years of experience.
- Ensured the smooth operation of both Brandon and Tampa reception areas by maintaining cleanliness and stocking necessary supplies.
- Delivered exceptional customer service by welcoming guests, managing phone inquiries, verifying parent identification through collection of birth certificates of minors, and arranging for completion of medical request forms.
- Collected patient demographics and efficiently routed them to exam rooms to optimize workflow.
- Supported patient comfort by providing snacks and water, with responsibility for notifying supervisor about restocking requirements
- Provided patients with food by ordering from doordash or picking up from fast food restaurants / Publix using the company card for those who stayed over 2 hours during their screening visits.
- Scheduled, rescheduled, and canceled appointments for subjects in our studies.
- Enhanced patient compliance by sending timely reminders through text messages and phone calls to complete diary entries.
- Coordinated transportation services via Lyft for existing patients in need of assistance with their appointments.
- Supplied patients with a real-time debit card to receive payments immediately after completing study visits.
Front Desk Receptionist
Kids Smiles Pediatric Dentistry
Tampa, FL
02.2022 - 05.2023
- Provided customer service upon check-in and managed administrative tasks.
- Handled customer inquiries independently, resolved equipment issues efficiently, and processed payments for procedures.
- Scheduled and coordinated appointments to accommodate diverse patient needs.
- Enhanced efficiency by accurately updating patient demographics and managing appointment confirmation/cancellation.
- Facilitated patient check-in process and offered assistance in interpreting for Spanish-speaking individuals, as needed.
- Demonstrated excellent phone etiquette by promptly answering calls and providing assistance to patients through text messages. Skillfully resolved customer complaints to maintain high levels of customer satisfaction.
- Rerouted calls and distributed messages to relevant personnel.
- Verified insurance for patients using medicaid portal.
- Managed prescription/refill requests, documenting pharmacy details and informing doctors of patients' individual allergies, ensuring optimal medication choices with doctor's consent.
Sales Associate Manager
Aldo Shoes
Brandon, FL
11.2019 - 08.2021
- Achieved sales targets by effectively promoting and selling a range of men's and women's shoes, purses, accessories, as well as shoe care items.
- Managed purchase records and ensured an organized checkout area, restocking supplies when necessary.
- Ensured seamless processing of merchandise returns, exchanges, and price checks adhering to store guidelines.
- Organized promotional displays and arranged merchandise on counters or tables to boost sales. Maintained stocked shelves with merchandise as required.
- Demonstrated proficiency in handling transactions at the cash register with accuracy while processing payments using multiple methods such as cash, credit card, gift card, afterpay and automatic debit.
- Provided phone support for customers, addressing store inquiries, product details, and order processing while managing customer grievances.
- Maintained a vigilant presence on the sales floor, successfully deterring potential shoplifters and ensuring the safety of store merchandise and handled large sums of money upon opening/closing store.
- Guided and instructed new team members on cash register operation, sales strategies, effective stock management, and providing exceptional customer service.
- Assisted customers in locating desired items, provided product information, and facilitated enrollment in rewards program.
- Demonstrated strong multitasking skills by managing incoming shipments and fulfilling customer online and in store orders.
Child Counselor
Advantage Academy Charter School
Plant City, FL
01.2019 - 07.2019
- Managed care of students in the after/before care program, performing opening and closing duties.
- Recorded and tracked children's attendance, behavior, meals served, naps taken, and activities participated in.
- Maintained open lines of communication with parents/guardians, providing regular updates on children's progress.
- Created a secure and enriching setting for children of varying ages.
- Maintained cleanliness and regular sanitization of toys, furniture, and equipment.
- Coordinated engaging activities for children to enhance their creativity and cognitive development once they finished their homework.
- Implemented measures to protect children's well-being by maintaining a secure environment for them in indoor as well as outdoor areas.
- Implemented and enforced guidelines for fostering positive behavior and ensuring safety in the learning environment.
- Prepared meals, snacks and refreshments for children in accordance with their specific dietary needs and restrictions.
- Maintained open lines of communication with parents, providing them with updates on daily activities and addressing any behavior-related concerns.
- Implemented effective strategies to establish discipline and maintain order among children through clear and authoritative instructions.
- Created a stimulating atmosphere by leading children through enjoyable and fruitful activities that fostered a love for learning.
- Promoted positive behaviors, including fostering patience with teachers and fellow children.
Education
High School Diploma -
Plant City High School
Plant City, FL06-2019
Some College (No Degree) - Animation
Full Sail University
Winter Park, FLSkills
- Customer Service
- Organization abilities
- Retail Sales
- Fast Learner
Certification
- CPR Certified as of June 12, 2024- June 12, 2026
- FL 6-20 Resident All-Lines Adjuster License: Determines the amount of claim, loss or damage payable under an insurance contract, or settle the claim, loss or damage.
Languages
English
Professional
Spanish
Limited
Accomplishments
- Received 5 Hours of PTO for receiving the most reviews in the company for True Blue Clinical Research in regards to providing the best customer service.
References
References available upon request.
Timeline
Front Desk Receptionist
True Blue Clinical Research
06.2023 - Current
Front Desk Receptionist
Kids Smiles Pediatric Dentistry
02.2022 - 05.2023
Sales Associate Manager
Aldo Shoes
11.2019 - 08.2021
Child Counselor
Advantage Academy Charter School
01.2019 - 07.2019
High School Diploma -
Plant City High School
Some College (No Degree) - Animation
Full Sail University
- CPR Certified as of June 12, 2024- June 12, 2026
- FL 6-20 Resident All-Lines Adjuster License: Determines the amount of claim, loss or damage payable under an insurance contract, or settle the claim, loss or damage.
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