Summary
Overview
Work History
Education
Skills
Websites
Locations
Leadership Experience
Timeline
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Briana Denny

Phoenix,AZ

Summary

Dedicated and results-driven HR professional with a relentless focus on customer satisfaction. With three years of HR experience, I've honed my skills in aligning HR strategies with organizational goals to create a seamless employee experience. Proficient in fostering strong relationships with stakeholders and passionate about driving positive change while always putting the needs of our customers first.

Overview

8
8
years of professional experience

Work History

HR Associate Partner

Amazon
Tempe, Arizona
10.2023 - Current
  • Supports 1,200+ hourly and salaried employees between two sites (AZA7 & AUS11)
  • Manages HRIS on a daily basis including (Panorama, People Portal, MyTime, Trouble Tickets, Adapt, Exact and HRSC)
  • Drafts and distributes communications to associates and leaders weekly via inSTALLments
  • Main POC for questions regarding time/attendance, benefits, policies, accommodations, leave of absences and any other HR related issues
  • Compiles and reports data regarding critical business metrics such as: attendance, attrition, engagement, labor fill, etc.

Senior Bank Fraud Investigator

Discover Bank
Phoenix, Arizona
07.2022 - 09.2023
  • Resolved complex cardmember inquiries regarding fraud or security related concerns
  • Investigated identity theft, blocked debit cards, Zelle, frozen accounts and check holds
  • Partnered with customer to determine whether to status fraud or non-fraud
  • Protected customer and bank from continued fraudulent activity.

Mortgage Loan Specialist

Rocket Mortgage
Phoenix, Arizona
08.2020 - 07.2022
  • Negotiated terms and conditions of loans with customers
  • Reviewed loan application package for completeness and accuracy; reconciled application information against system input, comparing/confirming individual data fields
  • Verified employment for loan processing by contacting employers, partners and employment verification companies
  • Handled high volume hotline calls from employers, clients and partners
  • Meet and exceeded production goals and assisted Payoffs/HOI teams when necessary.

Human Resources Generalist

UPS
Phoenix, Arizona
02.2017 - 08.2020
  • Conducted investigations into employee complaints and concerns including discrimination, harassment and policy violations
  • Recruited supervisors, package handlers and interns through high schools, universities and community-based organizations
  • Hit high volume hiring goals set by operations management on a weekly basis
  • Supervised and trained 4 interns to transition into HR Generalist role.

Education

Bachelor of Arts - Human Resources Management

Rutgers University
New Brunswick, NJ

Skills

  • HRSC
  • People Portal
  • Panorama
  • Peoplesoft
  • Microsoft Office
  • Excel
  • PowerPoint
  • Personnel records maintenance
  • Hiring and retention
  • HR policies
  • New Hire Orientation
  • Employee Relations
  • Talent management

Websites

Locations

Phoenix, AZ

Leadership Experience

Treasurer, Amazon Affinity Group (B.E.N), 12/01/23, Present, Manages the financial operations of the Black Employee Network, including budgeting, financial planning, and donation initiatives, Implements financial controls and procedures to ensure transparency and accountability in budget management and expenditure tracking., Collaborates with the executive team to develop long-term financial plans and goals to support the growth and sustainability of the affinity group.

Timeline

HR Associate Partner

Amazon
10.2023 - Current

Senior Bank Fraud Investigator

Discover Bank
07.2022 - 09.2023

Mortgage Loan Specialist

Rocket Mortgage
08.2020 - 07.2022

Human Resources Generalist

UPS
02.2017 - 08.2020

Bachelor of Arts - Human Resources Management

Rutgers University

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Briana Denny