Hi, I’m
Briana Diaz
Phoenix,AZ
Summary
Honest and optimistic student with great interpersonal skills. Demonstrating proper attention to personal hygiene and attire. Ready to assist and minimize overwhelming tasks through effective coordination. In addition, fluent in English and Spanish; wishing to use skills to help individuals, along with organizations, and communities. Exhibiting exemplary hospitality skills, gained from eight years of experience in the customer service industry. Constantly finding new ways towards growth and knowledge gain.
Overview
8
years of professional experience
1
Certification
Work History
M Culinary
Banquet Captain
01.2017 - Current
Job overview
- Supervised and mentored serving staff.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Maintained clear communication with supervisors in order to execute high quality and high quantity dinner events.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Organized and oversaw food service training to educate employees on setting tables to high fine dining standers.
Blanco Tacos And Cantina
Server
02.2022 - 02.2023
Job overview
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Increased sales significantly by upselling higher-end products to customers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays and delivery bags.
SYNERGY HomeCare
In-Home Caregiver
03.2021 - 02.2022
Job overview
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands, cleaning personal spaces and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
Private Client
Child Caregiver
01.2019 - 10.2021
Job overview
- Met with parents about daily activities, positive developments and issues. In addition to the behaviors of each child.
- Coordinated daily medicine schedules and administration to help children and families address symptoms and enhance quality of life.
- Assisted parents and children through seizures, while monitoring and recording seizure activity.
- Kept notes of behavior issues, food served and medications administered to children.
- Assisted children with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Cared for children ages 4 to 8 in nurturing and age-appropriate ways.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Taught children to organize toys, wash hands and share by leading by example.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Planned and guided age-appropriate tasks like reading, crafts and outdoor play time.
- Distributed food, napkins and beverages in preparation for snack time.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
- Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
- Helped with home management tasks, meal preparation, grocery shopping and routine cleaning.
Yard House
Server
01.2017 - 02.2021
Job overview
- Cultivated warm relationships with regular customers.
- Cultivated positive guest relations by managing information efficiently.
- Documented reservations and communicated changes to guests.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Assisted managers with quickly resolving service- and food-related issues.
- Kept detailed payment records throughout shift to complete cash and card payments.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
- Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Fostered positive environment of learning to support and develop proficient certified servers to limit liability.
- Observed participants and provided corrective measures for skill improvement.
- Provided practice opportunities to trainees.
- Conducted small group or individual instruction to meet learning styles of participants.
- Identified workers with specific skill sets to recommend for promotions or raises.
- Provided continuous evaluation and feedback to server employees.
Sedona Joint Unified School District
Preschool Assistant Teacher
05.2015 - 05.2017
Job overview
- Supervised children during in-classroom activities and on playground.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Assisted teachers by developing lesson plans to meet educational goals for each child.
- Prepared for lessons by gathering educational materials and setting up equipment.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Engaged and entertained children through recreational and educational activities.
- Created weekly newsletter to keep families informed about school activities.
- Organized snack time and nap hours.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Maintained tidy and clean classroom consistent with safety and health standards.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Educated students in foundational concepts such as shapes, numbers and letters.
- Taught children with creative approaches, methods and techniques.
Education
Grand Canyon UniversityPhoenix, AZ
Bachelor of Science from Bachelor of Science in Behavioral Health
2025
Sedona Red Rock Junior/Senior High SchoolSedona, AZ
High School Diploma
05.2014
Skills
- Bilingual (Spanish and English)
- CPR certified
- Food and Liquor Handlers Card
- Attention to Detail
- Dependable and Responsible
- Culturally Aware
- Planning and Coordination
- Teamwork and Collaboration
Certification
- First Aid/CPR Certified
- Food Handlers Card
- Liquor License
Languages
Spanish
Native or Bilingual
Timeline
Server
Blanco Tacos And Cantina
02.2022 - 02.2023
In-Home Caregiver
SYNERGY HomeCare
03.2021 - 02.2022
Child Caregiver
Private Client
01.2019 - 10.2021
Banquet Captain
M Culinary
01.2017 - Current
Server
Yard House
01.2017 - 02.2021
Preschool Assistant Teacher
Sedona Joint Unified School District
05.2015 - 05.2017
Grand Canyon University
Bachelor of Science from Bachelor of Science in Behavioral Health
Sedona Red Rock Junior/Senior High School
High School Diploma
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