BRIANA DICKINSON
Conroe,TX
Summary
Results-driven Registered Behavior Technician (RBT) offering a diverse background in behavioral health, corrections, technical support, customer service, and account analysis. Experienced in implementing Applied Behavior Analysis (ABA) programs, data collection, crisis intervention, and documentation while supporting children with autism and developmental disabilities. Proven ability to manage confidential information, resolve complex client concerns, and deliver compassionate, client-centered care. Recognized for strong analytical skills, effective problem-solving, team collaboration, and a commitment to improving outcomes through evidence-based practices and exceptional service.
Overview
9
9
years of professional experience
Work History
Registered Behavior Technician
Empower Behavioral Health
Spring, TX
11.2025 - Current
- Provide one-on-one ABA therapy to children diagnosed with Autism Spectrum Disorder and developmental disabilities.
- Implement individualized behavior intervention plans to enhance client engagement and skill development.
- Collaborate with Board Certified Behavior Analyst to assess client progress and adjust treatment strategies effectively.
- Monitor client behaviors and recorded data accurately, contributing to effective treatment evaluations and outcomes.
- Assist clients in developing communication, social, and daily living skills through evidence-based strategies.
Technical Support Specialist
Central Research Inc
Remote
06.2024 - 05.2025
- Delivered technical and account support to 20+ customers daily across multiple communication channels.
- Maintained a 100% quality assurance score while consistently exceeding performance metrics.
- Resolved customer concerns through first-contact resolution strategies, improving overall customer satisfaction.
- Educated customers regarding billing procedures, payment processing, and company policies.
- Trained and mentored new employees on customer service standards, compliance requirements, and call handling procedures.
- Documented customer interactions accurately to ensure service continuity and compliance.
Account Analyst
Turn 2 Partners Inc / Advanced Technology Lead
Remote
04.2022 - 06.2024
- Supported 20+ customers daily while ensuring adherence to federal regulations and organizational policies.
- Analyzed account information to identify issues, provide solutions, and improve customer outcomes.
- Maintained detailed and accurate documentation of customer interactions and account activities.
- Led and coached a team of three employees to improve service delivery, productivity, and procedural compliance.
- Resolved billing and payment concerns while strengthening client relationships and trust.
- Assisted with process improvements that enhanced operational efficiency and customer satisfaction.
Correctional Officer
Hendrick's County Work Release
Danville, IN
11.2017 - 10.2021
- Supervised a population of approximately 150 residents while maintaining safety, security, and regulatory compliance.
- Assisted with resident intake, orientation, and documentation procedures.
- Conducted searches, drug screenings, and transportation operations according to established protocols.
- Maintained detailed reports and documentation regarding resident activities, incidents, and compliance.
- Utilized conflict resolution and de-escalation techniques to manage challenging situations effectively.
- Participated in daily briefings and collaborated with staff to support facility operations and resident accountability.
Education
Master of Arts - Psychology
Indiana Wesleyan University
Marion, INBachelor of Arts - Criminology
Indiana State University
Terre Haute, INSkills
- Applied Behavior Analysis (ABA)
- Microsoft Office (Word, Excel, Teams)
- Remote Customer Support
- Data Collection & Documentation
- Technical Support
- Account Management
Timeline
Registered Behavior Technician
Empower Behavioral Health
11.2025 - Current
Technical Support Specialist
Central Research Inc
06.2024 - 05.2025
Account Analyst
Turn 2 Partners Inc / Advanced Technology Lead
04.2022 - 06.2024
Correctional Officer
Hendrick's County Work Release
11.2017 - 10.2021
Master of Arts - Psychology
Indiana Wesleyan University
Bachelor of Arts - Criminology
Indiana State University