Briana Dillard
Saint Cloud,MN
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Eurest Dining Services
Coldspring, MN
02.2023 - 07.2024
- Resolved customer complaints promptly and efficiently.
- Provided accurate information about products and services to customers.
- Identified opportunities for upselling additional products or services based on customer needs.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Assited with truck orders
Customer Service Cashier
Hardees Fast Food
Saint Cloud, MN
10.2022 - 01.2023
- Complied with all health and safety regulations while performing job duties.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Processed credit card transactions accurately and efficiently.
- Greeted customers and provided friendly customer service.
- Answered incoming phone calls from customers regarding product availability or store locations.
Customer Service Representative
Synchrony Financial, GE Capital
Rapid City, SD
10.2019 - 07.2022
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Attended regular training sessions on updates and changes within the industry or organization.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Identified opportunities to improve policies and procedures related to customer service operations.
Hospitality Worker
Georgia Manner
Amarillo, TX
01.2019 - 05.2019
- Answered questions regarding menu items, special offers and other restaurant information.
- Assisted in training new hospitality workers on proper procedures for providing quality customer service.
- Ensured compliance with health codes related to food preparation, storage, handling and sanitation standards.
- Served food and drinks to customers in a timely manner.
- Kept facilities in good condition through regular upkeep, cleaning and preventive maintenance.
Customer Service Cashier
Pizza Hut
Amarillo, TX
08.2018 - 01.2019
- Processed credit card transactions accurately and efficiently.
- Greeted customers and provided friendly customer service.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Offered customers carry-out service at completion of transaction.
- Maintained current knowledge of store promotions to highlight sales to customers.
Customer Service Representative
Wendys Fast Food
Amarillo, TX
10.2017 - 08.2018
- Assisted cashiers with resolving customer complaints and inquiries.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Processed refunds and exchanges according to company policy.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Trained new cashiers on proper use of registers and store policies.
- Answered customer questions and provided store information.
Warehouse Stacker
Ross Dress for Less
Amarillo, TX
10.2017 - 08.2018
- Monitored stock levels throughout the day to ensure adequate supply of materials is available at all times.
- Performed regular cycle counts of inventory items to maintain accurate records of stock levels.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Inspected product for defects, damages or incorrect labeling and reported any discrepancies to supervisors.
Call Center Representative
Sitel
Amarillo, TX
08.2016 - 10.2017
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Prevented key account losses by researching discrepancies and correcting problems.
Child and Youth Worker
Parks and Recreation Department
Amarillo, TX
05.2016 - 08.2016
- Established behavioral modification goals and assessed progress toward goals.
- Counseled parents on proper child-rearing choices.
- Worked with community resources to engage youth in pro-social activities and help families access services.
Assistant Manager
Dominos Pizza Inc.
Amarillo, TX
02.2015 - 03.2016
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Maintained up-to-date knowledge of company products and services.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Stacker
UPS
Dallas, TX
10.2014 - 01.2015
- Loaded trucks with palletized products using forklift equipment.
- Collaborated closely with other team members to ensure smooth workflow throughout shifts.
- Inspected incoming shipments for accuracy and quality control purposes.
Customer Service Cashier
Domino's Pizza
Amarillo , TX
06.2013 - 06.2014
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Processed credit card transactions accurately and efficiently.
- Greeted customers and provided friendly customer service.
Education
High School Diploma -
Tascosa High School
Amarillo, TX05-2014
Medical Billing And Coding -
Ultimate Medical Academy - Clearwater
Clearwater, FLSkills
- Appointment Scheduling
- Information Security
- Report Generation
- Inbound and Outbound Calling
- Call Management
- Data Collection
- Data Entry
- Computer Proficiency
- Call Center Operations
- Problem-solving abilities
Timeline
Customer Service Representative
Eurest Dining Services
02.2023 - 07.2024
Customer Service Cashier
Hardees Fast Food
10.2022 - 01.2023
Customer Service Representative
Synchrony Financial, GE Capital
10.2019 - 07.2022
Hospitality Worker
Georgia Manner
01.2019 - 05.2019
Customer Service Cashier
Pizza Hut
08.2018 - 01.2019
Customer Service Representative
Wendys Fast Food
10.2017 - 08.2018
Warehouse Stacker
Ross Dress for Less
10.2017 - 08.2018
Call Center Representative
Sitel
08.2016 - 10.2017
Child and Youth Worker
Parks and Recreation Department
05.2016 - 08.2016
Assistant Manager
Dominos Pizza Inc.
02.2015 - 03.2016
Stacker
UPS
10.2014 - 01.2015
Customer Service Cashier
Domino's Pizza
06.2013 - 06.2014
High School Diploma -
Tascosa High School
Medical Billing And Coding -
Ultimate Medical Academy - Clearwater
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