Bri'Ana Dominic
Colorado Springs,CO
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Hardworking employee enthusiastic about learning hands on field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Collections Agent
First Source Limited
Colorado Springs, CO
03.2023 - Current
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Provided outstanding customer service and demonstrated a calm and professional attitude during collection calls.
- Successfully handled a large number of incoming calls, consistently meeting the needs of both clients and colleagues.
- Counseled debtors on payment options and arranged installment agreements.
- Performed collection duties including managing past due calls, conducting skip tracing, coordinating with outside collections agencies and handling litigation activities.
- Negotiated to collect balance in full.
Cell Phone Sales Associate
T-Mobile, Custom Wireless
Colorado Springs, CO
10.2022 - 03.2023
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Managed recording of contact details for customers and potential customers in the internal database.
- Answered calls, took messages, and transferred calls to correct individuals.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Opened and managed new accounts, maintaining accurate records of personal, demographic, and financial details.
- Demonstrated excellent customer service by responding to inquiries and resolving customer issues.
Amazon Delivery Driver
Celestine Logistics
Colorado Springs, CO
03.2020 - 10.2022
- Delivered packages to customer doorsteps and business offices.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Taco Bell Crew Member
Fast Food Restaurant
- As a Taco Bell crew member, it was my responsibility to cook the food, take orders, clean up my station or the store overall, hand out orders at a certain time, and stock up items and food.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Collaborated with team members to complete orders.
- Worked front counter, drive-thru, and other areas.
- Worked well with teammates and accepted coaching from the management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Housekeeping
Memorial Hospital
- Being a housekeeper at Memorial Hospital I was responsible for keeping the hospital clean, checking on the patient's room to ensure they're clean
- Also, to help other coworkers in different areas of the hospital and clean the rooms in under 30-35 minutes.
- Supported housekeeping duties throughout facility by cleaning fixtures, removing trash from sales floor, and cleaning up product spills.
- Performed general housekeeping duties, such as cleaning, emptying trash, power scrubbing, and vacuuming the hotel building.
- Performed housekeeping functions to maintain compliant, audit-ready operations.
- Collaborated with housekeeping team to address and resolve inquiries or concerns.
Education
Diploma -
Sand Creek High School
05.2016
Skills
- Customer Service
- Menu Memorization
- Cooking
- Customer Engagement
- Quality Assurance
- Cargo Handling
- Commercial driving
- Dispatch Communication
- Repayment plan structuring
- Delinquent account management
- Active listening abilities
- Relationship Building
Affiliations
- Upgrading Car
- Working out
Timeline
Collections Agent
First Source Limited
03.2023 - Current
Cell Phone Sales Associate
T-Mobile, Custom Wireless
10.2022 - 03.2023
Amazon Delivery Driver
Celestine Logistics
03.2020 - 10.2022
Taco Bell Crew Member
Fast Food Restaurant
Housekeeping
Memorial Hospital
Diploma -
Sand Creek High School
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