Briana Dooley
Franklin,USA
Summary
Empathetic and results-oriented leader with over a decade of experience in operations, community relations, and specialized care. Demonstrated expertise in guiding diverse teams through high-pressure situations, including crisis remediation and animal-assisted therapy for children with special needs. Actively pursuing a degree in Health and Community Wellness to deepen knowledge in community support and organizational leadership.
Overview
16
16
years of professional experience
Work History
Riding Instructor
Owner
Roopville, USA
07.2023 - Current
- Instructed riders on proper techniques and safety protocols during lessons.
- Developed tailored lesson plans to meet individual rider needs and skill levels.
- Managed horse care routines, including feeding, grooming, and exercise schedules.
- Communicated effectively with clients about scheduling and lesson adjustments.
- Instructed riders in basic horsemanship skills, including grooming, tacking up and leading the horse.
General Manager
Dogtopia
Alpharetta, USA
09.2022 - 10.2023
- Drove new leads and lines of business for all locations, utilizing marketing KPIs to reach new customers.
- Oversaw lead follow-up and meet and greet, and leads contact via the front desk team.
- Developed front desk team to proactively look for opportunities for up-selling and using dog Evaluations to grow revenue.
- Managed social media posts for all stores and individual media pages with guidance from the Marketing Manager.
- Served as community liaison and builds the brand via grassroots efforts with vets, shelters, and local community groups.
- Participated in promotional activities or events to promote their location.
- Oversaw all hiring, onboarding, and employee management for their locations, including training compliance.
- Maintained optimum staffing levels and labor costs for their assigned location.
- Createed and managed the schedule for all location employees.
- Monitored the playrooms and knows all dogs in the facility to ensure safety and appropriate daily assignments.
- Maintained a clean and safe environment utilizing cleaning protocols
- Maintained and updated cleaning schedule, along with holding themselves and team accountable to Dogtopia's safety and cleaning standards.
- Dismissed dogs proactively with ongoing behavior issues and monitors action plans to retain those with minor issues.
- Managed groomers and trainers, including quality control of work, safety, schedules, and client records.
- Maintained controllable expenses within budgetary constraints, including forecasting, tracking, and ordering supplies, minimizing payroll, and actively looking for ways to maximize efficiency.
Assistant Supervisor
Aftermath Services
Cumming, USA
06.2021 - 09.2022
- Provided leadership and direction to the field crime scene cleanup team to ensure 100% customer satisfaction.
- Worked hand-in-hand with the team to clean up after situations like suicides, homicides, unattended deaths, or accidents.
- Lead all on-site customer interactions, estimate the project scope, get agreement from the customer to proceed.
- Project manage the cleanup & Document and processed all required paperwork.
- Coordinated logistics and travel for the team.
- Responsible for ongoing training of process and procedure and safety compliance.
- Managed inventory
- Oversaw maintenance of the location and truck.
Volunteer/Employee
Bearfoot Ranch
01.2010 - 01.2017
- My responsibilities included caring for 50+ rescue horses, upkeep at the farm, scheduling horseback riding lessons, and instructing horseback riding lessons to children and adults with special needs.
- Built long lasting family relationships.
- Trained and worked rescue horses so they could work in our special needs program and ensure the horses a happier life.
- Handled vaccines, medications, and wounds.
Education
Bachelor's - Health and Community Wellness
University of West Georgia
Carrollton, GA12.2028
Skills
- Team leadership
- Managing client relationships
- Project management
- Digital literacy skills
- Lesson planning
- Team building
Languages
Spanish, Limited
Timeline
Riding Instructor
Owner
07.2023 - Current
General Manager
Dogtopia
09.2022 - 10.2023
Assistant Supervisor
Aftermath Services
06.2021 - 09.2022
Volunteer/Employee
Bearfoot Ranch
01.2010 - 01.2017
Bachelor's - Health and Community Wellness
University of West Georgia