Summary
Overview
Work History
Education
Skills
Skills Overview
Highlight of Achievements
Timeline
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BRIANA DOREST

ACCOUNT MANAGER
Gainesville,FL

Summary

Dynamic Account Manager with over 4 years of experience in innovative process improvement, account management, strategic consulting. A collaborative and strategic team leader with a robust background in helping organizations exceed the expectations of their customer relationships and systems with emphasis in proficiency of growing professional networks.

Overview

7
7
years of professional experience

Work History

Executive Account Manager

Comcast
02.2021 - 04.2022
  • Generated new leads with targeted businesses through various prospecting activities
  • Developed and maintained strategic operational processes, streamlining customer experience and adding value to company
  • Conducted sales activities to achieve short and long-term business objectives which maximized profits and market share by 15% in Q3
  • Collaborated with sales team to reach targets while consistently meeting and exceeding personal quotas
  • Achieved required sales objectives for all assigned accounts by leveraging and streamlining network data from marketing and strategy teams
  • Developed and maintained several strategic operational processes, streamlining customer experience and adding value to company
  • Maintained on-going professional relationships forged with internal and external sales business partners as trusted industry ally

Loan Processor / Client Account Officer

Brightstar Credit Union
11.2019 - 11.2020
  • Maintained an accurate pipeline of loans with 5-10 loans at any given time, learning various facets of responsiveness and needed detail.
  • Actively identified and mitigated different types of risk, such as regulatory, reputational, operational and credit risks
  • Demonstrated high prioritization to perform daily follow up on all loans currently in process, ensuring documents were received timely.
  • Assisted with branch communication with customers, professionals, managers, Underwriters, Funders, and any third-party vendors.
  • Prioritized all plans and strategies that focused on deepening client relationships, elevating market share and increasing loan retention

Loan Processor/Collections

BB&T Bank
05.2017 - 11.2019
  • Conducted customer interviews to validate contract packages as well as follow-up with dealer clients on any outstanding stipulations, verifications, or documents needed to complete processing of loans
  • Negotiated challenging contracts and other terms as appropriate to optimize value for BB&T
  • Reported accurate analysis of clients financial results for operating metrics including review of all underlying data to ensure accuracy and integrity of information presented
  • Ensured all assigned files were complete prior to underwriting hand-off before coordinating with finance manager to ensure smooth closings
  • Exceeded productivity and quality benchmarks month over month
  • Impeccably maintained business and sales relationships with clients while maintaining compliance and industry regulations.

Credit Coordinator

Lowe’s SOS
09.2014 - 05.2017
  • Liaised between contractor’s to facilitate credit approval for lines of credit
  • Executed excellent organizational and time management skills with proven ability to take initiative, use good judgment, and carry multiple projects through to completion
  • Conducted chargeback investigations and processed refunds
  • Organized approval, maintenance, and collections of all store chargebacks returned checks and credit cards
  • Updated files to mitigate auditing issues
  • Worked well under pressure with strict time constraints.

Education

Bachelor of Science - Hospitality And Tourism Management

Broward College
Pompano Beach, FL
12.2019

Skills

  • Project Management
  • Risk Mitigation
  • Complex Problem Solving
  • Strategic Planning
  • Organizational and Development
  • Multitasking and Prioritization
  • Interpersonal Relationships
  • Client Retention

Skills Overview

  • Documented success in account management capabilities that attributes to team leadership and cros-departmental efforts while developing dynamic company cultures
  • Excellent communication and collaboration effects that improve client relationship, employee retention, and company culture.
  • Impeccable ability to achieve sales goals with the refined ability to replicate and increase conversion rate success for major companies and their internal business partners
  • Extensive field experience in account management capabilities with direct mentorship from highly trained business professionals Sales Executives in the current market

Highlight of Achievements

  • Praised in 2019 by BB&T Regional Loan Director for outperforming company average in Q2 nad Q3 for achieving loan-processing turn-around time of 12 days or less.
  • Recognized in 2020 Brightstar Credit Union as one of the company’s most productive loan processors, closing an average of 22 files monthly.
  • Thanked by Executive Marketing Management in 2019 at Brightstar Credit Union team for volunteering social media content including video, Facebook and creating a promotional opportunity to fit within the overarching campaign.







Timeline

Executive Account Manager

Comcast
02.2021 - 04.2022

Loan Processor / Client Account Officer

Brightstar Credit Union
11.2019 - 11.2020

Loan Processor/Collections

BB&T Bank
05.2017 - 11.2019

Credit Coordinator

Lowe’s SOS
09.2014 - 05.2017

Bachelor of Science - Hospitality And Tourism Management

Broward College

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BRIANA DORESTACCOUNT MANAGER