Hi, I’m
Briana Douglas
Holland,OH
Summary
Goal-oriented Customer Service Manager with 8 years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service.
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.
Overview
9
years of professional experience
12
years of post-secondary education
Work History
Camelot Salon & SpaHolland, OH
Receptionist Manager
02.2018 - Current
Job overview
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Kept reception area clean and neat to give visitors positive first impression.
- Organized and scheduled office meetings as well as client appointments for team of 50 professionals, effectively accommodating hectic agendas.
- Acted as first point of contact and set appointments for prospective clients.
- Greeted customers and visitors in-person and via telephone calls.
- Handled complaints and questions, and re-directed calls to other team members.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Scheduled office meetings and client appointments for staff teams.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
Sams clubHolland, OH
Food Service Team Member
06.2018 - 11.2018
Job overview
- Received orders from customers and input into order management system.
- Prepared food orders to support waitstaff and other team members.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Sanitized tables, high chairs and drink fountain areas after customer use and periodically throughout day.
- Integrated service and team management strategies to boost business profits.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Maintained clean and attractive product displays to entice customer purchases.
- Trained new cafe workers in sales, customer service and safety.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
Pita PitHolland, OH
Assistant Manager/Sales Representative Team Leader
05.2013 - 10.2017
Job overview
- Made food according to standard recipes with requested changes for customer satisfaction.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Granite City Food and Brewery, IncMaumee, OH
Lead Hostess
03.2017 - 08.2017
Job overview
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Supervised server balance and monitored table turnover to accurately seat customers.
- Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
- Used cash registers and credit card machines to cash out customers.
- Assisted managers with quickly resolving service- and food-related issues.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Assessed large restaurant and lounge according to state and federal cleanliness standards.
Education
Springfield High SchoolHolland, OH
High School Diploma
06.2006 - 06.2018
Skills
Scheduling
Strategic planning
Policy and procedure modification
Bookkeeping
Conflict Resolution
Critical Thinking
Data Entry
Training and Development
Excellent Communication
Planning and Coordination
Employee scheduling
Google Drive
Staff supervision
Training
Sales growth
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Food Service Team Member
Sams club
06.2018 - 11.2018
Receptionist Manager
Camelot Salon & Spa
02.2018 - Current
Lead Hostess
Granite City Food and Brewery, Inc
03.2017 - 08.2017
Assistant Manager/Sales Representative Team Leader
Pita Pit
05.2013 - 10.2017
Springfield High School
High School Diploma
06.2006 - 06.2018