Briana M. Dugan-Clarke
Lancaster,CA
Summary
Customer-focused and proactive customer service representative with 4+ years of experience in handling customer inquiries, resolving issues, and ensuring customer satisfaction. Skilled in managing high call volumes and proficient in customer service software tools. Able to maintain composure under pressure and provide personalized customer service. Seeking a customer service representative position in a customer-centric organization where I can utilize my skills and contribute to customer success, also meanwhile uplifting and adding to the value of the company.
Overview
8
8
years of professional experience
1
1
Certificate
Work History
Front Desk Operator/Sales Representative
Fitchow/Crush Fitness
02.2024 - Current
- As front desk operator and sales representative for both Fitchow and Crush fitness, responsibilities include, function as Cashier and Stocker and act in a lead capacity in the absence of the Store Manager/Owner
- Perform other duties as necessary to maximize profitability, customer satisfaction, and teamwork while protecting company assets and reducing losses
- Furthermore, other responsibilities include answering customer questions while providing a professional experience for customers, ring and bag items accurately and efficiently, manage cash register, payments, and exchanges, answer phones with positive, helpful attitude, engage with customers and provide guidance during shopping and checkout, maintain a clean and safe store, give tours to the gym, set up appointments, showcase knowledge of healthy eating and lifestyle.
ELO Activities Manager/Office Manager
Antelope Valley Community Uplift Foundation
09.2023 - 02.2024
- As activities manager, responsibilities include helping create lesson plans for after school program, helping acquire supplies for lessons, creating schedules for employees, replying to emails, updating ELO room assignments for school site locations, visiting school site locations to observe employees, participating in summer/winter intersession school programs as program lead.
Youth Program Lead
Antelope Valley Community Uplift Foundation
05.2023 - 09.2023
- Program Leads/Sports Instructors for after-school programs are responsible for planning and leading structured activities for students in grades K-8
- Successfully led after-school activities with groups of students for grades
- K-8
- Work collaboratively with co-workers who assist in classroom
- Submit written lesson plans in timely manner
- Effectively manage classroom and use Positive Behavioral Intervention and Support (PBIS)
- Communicate clearly and positively with students, co-workers, and supervisors
- Maintenance of classroom and supplies
- Additional responsibilities include, providing administrative support to teachers, monitoring child's development, and preparing education materials for daily programs.
- Enhanced youth engagement by incorporating interactive activities and team-building exercises in program sessions.
- Promoted a safe and inclusive environment for all participants through enforcing anti-bullying policies and fostering open communication.
Youth Gymnastics Coach
Valley Elite Gymnastics
06.2022 - 02.2023
- As gymnastics coach, the job includes instructing children ages 2 to 9 years old.
- Coaches are expected to train children to learn how to do every gymnastics event by teaching the actual event itself, strength and conditioning for said event, as well as technique required for the sport.
Membership Sales Representative
Crunch Fitness
01.2022 - 07.2022
- Check in all members and guests in accordance with company procedures
- Greet all members & guests with a smile and wish them well as they enter and exit the club
- Answer phones in courteous, helpful, professional manner
- Communicate special events to members and guests
- Maintain atmosphere, which makes members feel welcome
- Generate leads/new business through member promotions, leads, referrals, social media, guest passes, and prospecting
- Manage and follow-up on 100% of Leads, referrals, Missed Guests, and any other opportunities
- Sell retail products.
Pet Caretaker/Groomer
Pampered Pooch Pet Hotel
12.2020 - 01.2021
- Duties included routine feedings, training, caretaking, and grooming
- Federally regulated deep cleaning of all facilities.
Usher
Cinemark Movies 22
11.2017 - 02.2018
- Controlled access to the theater by greeting, directing guests, tearing tickets and providing customer service as needed
- Cleaned and maintained the exterior and interior areas of the theater including auditoriums, restrooms, lobbies, concession areas, and box office areas.
Sales/Floor Associate - Volunteer
Goodwill
03.2018 - 05.2018
- Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
Student Juror - Volunteer
Antelope Valley High School
06.2016 - 05.2017
- Stop Hate and Delinquency by Empowering Students (S.H.A.D.E.S.)
- Participant (Juror/Student)
Cabin Leader/Assistant of Staff - Volunteer
Outdoor Science School, Los Angeles County Office of Education
03.2017 - 04.2017
- Enhanced participant enjoyment by designing and implementing diverse recreational activities and programs.
- Fostered a supportive and inclusive environment for all campers, promoting teamwork and respect among peers.
- Managed daily operations of camp programs, ensuring smooth transitions between activities and maintaining participant engagement throughout the day.
- Implemented safety protocols during recreational activities, reducing the risk of injuries among campers.
Presidential Primary Election - Volunteer
US Goverment
01.2016 - 01.2016
- Enhanced voter experience by efficiently processing registrations and providing clear instructions.
- Maintained accurate voter records by diligently updating the registration database.
- Ensured smooth polling station operations by setting up equipment and organizing materials in a timely manner.
- Assisted voters with disabilities, ensuring equal access to voting processes and equipment.
- Provided excellent customer service to voters, addressing questions and concerns with patience and professionalism.
Education
Associates of Science - Film and Television
Antelope Valley College
Lancaster, CA05.2021
High School Diploma -
Antelope Valley High School
Lancaster, CA06.2017
Skills
- Planning/Organizing
- Decision making
- Active listening
- Problem solving
- Adaptability
- Computer literacy
- Customer service
Certification
- CPR Foundation
February 2024
Standard Certification CPR/AED (Adult/Child/Infant)
- California Department of Social Services
June 2022
California Child Abuse Mandated Reporter National
Timeline
Front Desk Operator/Sales Representative
Fitchow/Crush Fitness
02.2024 - Current
ELO Activities Manager/Office Manager
Antelope Valley Community Uplift Foundation
09.2023 - 02.2024
Youth Program Lead
Antelope Valley Community Uplift Foundation
05.2023 - 09.2023
Youth Gymnastics Coach
Valley Elite Gymnastics
06.2022 - 02.2023
Membership Sales Representative
Crunch Fitness
01.2022 - 07.2022
Pet Caretaker/Groomer
Pampered Pooch Pet Hotel
12.2020 - 01.2021
Sales/Floor Associate - Volunteer
Goodwill
03.2018 - 05.2018
Usher
Cinemark Movies 22
11.2017 - 02.2018
Cabin Leader/Assistant of Staff - Volunteer
Outdoor Science School, Los Angeles County Office of Education
03.2017 - 04.2017
Student Juror - Volunteer
Antelope Valley High School
06.2016 - 05.2017
Presidential Primary Election - Volunteer
US Goverment
01.2016 - 01.2016
Associates of Science - Film and Television
Antelope Valley College
High School Diploma -
Antelope Valley High School
- CPR Foundation
February 2024
Standard Certification CPR/AED (Adult/Child/Infant)
- California Department of Social Services
June 2022
California Child Abuse Mandated Reporter National
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