Briana Duke
Derby,KS
Summary
Accomplished Learning and Development professional. Proven leader who thinks "big picture" and pays attention to the details. Innovative and consistently looking for ways to improve training content to ensure employees' success. Highly motivated employee with a desire to take on new challenges and a passion for developing employees. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
11
11
years of professional experience
Work History
Director of Training
Community Choice Financial Inc.
Wichita, KS
07.2022 - 11.2023
- Managed Instructional Designers and Technical Writers to deliver comprehensive training to ensure employee compliance and competency in job roles.
- Managed LMS Administrator in creating efficiencies within the system, system support for internal customers, and training assignments.
- Built relationships with stakeholders and collaborated with subject matter experts to identify training needs and develop solutions.
- Implemented tools to evaluate training effectiveness and identify gaps.
- Created an annual training calendar to merge courses into one program for multiple audiences.
- Created and implemented training content brand standards.
- Managed internal training communications.
- Built a new learning program for all audiences to ensure a consistent new hire program for all retail locations.
Director of Training
CURO Financial Technologies
Wichita, KS
04.2020 - 07.2022
- Managed Instructional Designers and Technical Writers to deliver comprehensive training courses, job aids, facilitation tools, and programs to ensure employee compliance and competency in job roles.
- Managed LMS Administrator in creating efficiencies within the system, system support for internal customers, and training assignments for all US and CAN employees.
- Created and implemented strategies for continuous learning initiatives across the organization.
- Built relationships with stakeholders and collaborated with subject matter experts to identify training needs and develop solutions.
- Managed annual training software budget.
- Managed internal training communications.
- Established policies and procedures for effective delivery of training services for retail trainers.
- Cost reduction of approximately $100k in payroll to reduce redundancy in team staff.
- Implemented tools to evaluate training effectiveness and identify gaps.
- Managed combined annual training calendar for US and CAN employees.
Sr. Training Manager
CURO Financial Technologies
Wichita, KS
04.2018 - 04.2020
- Managed Instructional Designers, Facilitators, and Technical Writers to deliver comprehensive training courses, job aids, facilitation tools, and programs to ensure employee compliance and competency in job roles.
- Built relationships with stakeholders and collaborated with subject matter experts to identify training needs and develop solutions.
- Designed, developed, and delivered classroom-based instructional materials.
- Created and implemented training brand standards.
- Managed system release training for the call center.
- Managed internal training communications.
- Oversaw creation and implementation of Corporate new hire on-boarding program.
- Cost reduction of approximately $30k annually in travel costs for in-person training workshop that was converted into eLearning modules.
Training Content Manager
CURO Financial Technologies
Wichita, KS
04.2016 - 04.2018
- Managed Instructional Designers and Technical Writers to deliver comprehensive training courses, job aids, facilitation tools, and programs to ensure employee compliance and competency in job roles.
- Redesigned training centers on SharePoint to ensure pages were engaging and content was organized for end-users to intuitively find their resources.
- Developed Technical Writers to learn how to create digital content.
Training Supervisor
CURO Financial Technologies
Wichita, KS
04.2014 - 04.2016
- Developed and implemented training programs for new employees.
- Contributed ideas towards improving existing processes used by Instructional Designers.
- Overhauled written training style guide to ensure a robust resource for Technical Writers.
- Launched and managed SharePoint site to house training content to be accessible for employees.
Instructional Designer
CURO Financial Technologies
Wichita, KS
07.2012 - 04.2014
- Developed job aids, guides, tutorial videos, and policies to ensure consistency across the organization.
- Managed learning content on Drupal.
- Collaborated with subject matter experts to create content that is engaging, accurate, and compliant.
- Contributed ideas towards improving existing processes used by Instructional Designers.
Education
MBA - Business Administration and Change Management
Friends University
Wichita, KSBBA - Business Administration
Friends University
Wichita, KSSkills
- Team Management
- Learning Management Systems
- Technical Writing
- Performance Management
- Training Program Assessment
- Proofreading/editing
- Survey Creation
- Content and Training Program Development
- Decision-Making
- Relationship Building
- Training Needs Analysis
- Adult Learning Theories
- Problem-Solving
- Change Agent
- Strategic Thinker
- Attention to Detail
- Self Motivation
- Project Management
- Team Player
- Collaboration
- Training Delivery
- Articulate 360
- SharePoint
- Microsoft 365
- My ADP LMS
- Cornerstone LMS
- Monday
- Smartsheet
- Jira
Timeline
Director of Training
Community Choice Financial Inc.
07.2022 - 11.2023
Director of Training
CURO Financial Technologies
04.2020 - 07.2022
Sr. Training Manager
CURO Financial Technologies
04.2018 - 04.2020
Training Content Manager
CURO Financial Technologies
04.2016 - 04.2018
Training Supervisor
CURO Financial Technologies
04.2014 - 04.2016
Instructional Designer
CURO Financial Technologies
07.2012 - 04.2014
MBA - Business Administration and Change Management
Friends University
BBA - Business Administration
Friends University
Similar Profiles
Destiny BoldenDestiny Bolden
Assistant Store Manager at Community Choice Financial Inc.Assistant Store Manager at Community Choice Financial Inc.
Marc CowanMarc Cowan
Sr. General Manager/Regional Field Trainer at Community Choice FinancialSr. General Manager/Regional Field Trainer at Community Choice Financial
Philip OnufriychukPhilip Onufriychuk
IT Operations Analyst at Community Choice Financial Family of BrandsIT Operations Analyst at Community Choice Financial Family of Brands