BriAna Dyson
Pearland,TX
Summary
Well-trained Assistant Restaurant Manager promoting 8+ years of expertise in food and beverage industry. An analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
2
2
Certification
Work History
Manager
Panda Express Restaurant Group
12.2023 - Current
Assistant Operations Manager
SSA Group, Houston Zoo
03.2023 - 11.2023
- Support implementation of operational systems, processes and policies in support of organizations mission, business needs, client & SSA expectations
- Fulfill guest's needs quickly and efficiently as well as resolve complaints effectively
- Progressively document and discipline employees to promote better work performances compliant to the company policies and procedures
- Supportive role in the responsibility of the day to day functions of all food services and programs
- Maintains a close relationship with the client's staff to ensure a positive working relationship
- Ensure overall consistency and high quality across the various operations; plan menus based on such factors as market trends, customer preferences and nutritional considerations
- Ensure invoices are given to office team ensuring smooth communication so that all vendors are paid within terms
- Supports management of all operational functions of the Food Department
Assistant Manager
Tropical Smoothie Cafe
02.2022 - 03.2023
- Onboarded new employees with training and new hire documentation
- Mentored team members to enhance professional development and accountability in workplace
- Developed strategy to increase sales and drive profits
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines
Manager
The Buffalo Spot
01.2021 - 12.2021
- Evaluated employees' strengths and assigned tasks based upon experience and training
- Maintained professional, organized and safe environment for employees and patrons
- Accomplished multiple tasks within established timeframes
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Completed store opening and closing procedures and balanced tills.
Manager
Whataburger
02.2019 - 12.2020
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant
- Carefully interviewed, selected, trained and supervised staff
- Utilized Microsoft Office to create and edit correspondence, documents and materials
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Controlled labor hours and inventory costs through hands-on management and proactive changes
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties
Service Manager
Chipotle Mexican Grill
12.2016 - 10.2017
- Correctly calculated inventory and ordered appropriate supplies
- Checked and tested foods to verify quality and temperature
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning
- Developed kitchen staff through training, disciplinary action and performance reviews
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Education
Bachelors Of Science - Business Management
University of Phoenix-Online Campus
Phoenix, AZGeneral Studies -
Central High School
Saint Paul, MN06.2016
Skills
- Leadership
- Training & Development
- Inventory & Cost Control
- Policies & Procedures
- Employee Retention
- Labor planning & Scheduling
- Flexible & Adaptable
- Food and Beverage Knowledge
- Customer Service
- Conflict Resolution
- Computer Skills: POS Systems, MS Office, MS Exel
Certification
- ServSafe, 05/22-05/27
- TABC Certified, 05/23-05/25
Timeline
Manager
Panda Express Restaurant Group
12.2023 - Current
Assistant Operations Manager
SSA Group, Houston Zoo
03.2023 - 11.2023
Assistant Manager
Tropical Smoothie Cafe
02.2022 - 03.2023
Manager
The Buffalo Spot
01.2021 - 12.2021
Manager
Whataburger
02.2019 - 12.2020
Service Manager
Chipotle Mexican Grill
12.2016 - 10.2017
Bachelors Of Science - Business Management
University of Phoenix-Online Campus
General Studies -
Central High School
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