Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Briana E. Santos

New York,NY

Summary

Productive Barista accustomed delivers excellent customer service while making and serving coffee and specialty beverages. Consistently follows recipe and presentation standards and maintain clean, hygienic workspaces. Familiar with sanitation regulations and dedicated to customer satisfaction.

Overview

5
5
years of professional experience

Work History

Barista

Starbucks (#15440)
New York, NY
08.2023 - Current
  • Provide excellent customer service by responding to inquiries quickly and professionally.
  • Follow safety procedures while operating machinery such as grinders and espresso machines.
  • Adhere to health department regulations concerning sanitation standards.
  • Memorize recipes for specialty coffee beverages and seasonal offerings.
  • Greet and communicate with customers to take beverage orders and offer recommendations based on taste preferences.
  • Prepare and serve coffee, espresso drinks, blended coffees and teas.

Shift Supervisor

Starbucks (#15440)
New York, NY
05.2022 - 08.2023
  • Assisted store manager with operations game plan and company initiatives implementation.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Upheld company standards and compliance requirements for operations.
  • Checked orders for quality and completeness.
  • Handled customer concerns and emergencies in the absence of a manager.
  • Delegated tasks to employees and monitored activities and task completion.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Evaluated and performed equipment maintenance to support operational goals.
  • Cultivated performance-based and collaborative culture by recognizing achievements and excellent teamwork.
  • Collaborated with team members to improve performance and implement training updates.
  • Performed daily safety audits
  • Performed daily deposit and safe counts

Key Carrier

Marshalls
The Bronx, NY
12.2021 - 03.2022
  • Followed opening and closing procedures in absence of managers.
  • Emphasized customer service excellence through ongoing training of front-line team members, increasing customer satisfaction ratings.
  • Monitored sales performance through analysis of sales reports and comparison shopping.
  • Responded to safety and loss prevention incidents.
  • Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Signed for incoming shipments in manager's absence.
  • Performed daily store audits.
  • Performed monthly safe counts and weekly deposit handoffs.

Merchandise Coordinator

Marshalls
The Bronx, NY
04.2021 - 12.2021
  • Displayed appropriate signage for products and sales promotions.
  • Organized engaging front-facing displays to capture customer interest and drive revenue growth.
  • Checked products for quality and accurate pricing.
  • Managed seasonal changes in merchandise assortment by coordinating with vendors regarding new product launches.
  • Prepared weekly reports detailing progress made towards achieving set goals related to merchandise planning and procurement.
  • Conducted regular audits of store inventories to minimize discrepancies between physical counts and records.
  • Provided training and guidance on proper merchandising techniques to staff members on an ongoing basis.
  • Developed and implemented strategies for optimizing product display, placement and availability in store.

Merchandise Associate

Marshalls
The Bronx, NY
09.2020 - 04.2021
  • Greeted store customers, offered assistance and thanked each for patronage.
  • Kept work areas professional, organized and clean.
  • Printed labels and tags for for-sale merchandise.
  • Moved merchandise to retail areas and added new products to shelves, racks and bins in neat and well-presented fashion.

Food Preparation Worker

Legends Hospitality LLC
The Bronx, NY
03.2019 - 02.2020
  • Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
  • Packaged and stored food products appropriately for proper handling and preservation.
  • Maintained harmonious working environment that maximized morale, productivity and efficiency.
  • Worked in fast-paced, ever-changing environment.

Education

Some College (No Degree) - History Major

Arizona State University
Tempe, AZ
08-2025

Coffee Master Certification -

Starbucks Global Academy
08-2024

Skills

  • Opening and closing duties
  • Coffee Master
  • Up-selling
  • POS Systems
  • Cash Handling
  • Speedy and efficient

Languages

English
Native/ Bilingual
Spanish
Professional

Timeline

Barista

Starbucks (#15440)
08.2023 - Current

Shift Supervisor

Starbucks (#15440)
05.2022 - 08.2023

Key Carrier

Marshalls
12.2021 - 03.2022

Merchandise Coordinator

Marshalls
04.2021 - 12.2021

Merchandise Associate

Marshalls
09.2020 - 04.2021

Food Preparation Worker

Legends Hospitality LLC
03.2019 - 02.2020

Some College (No Degree) - History Major

Arizona State University

Coffee Master Certification -

Starbucks Global Academy

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Briana E. Santos