Briana Eells
Janesville,Wisconsin
Summary
Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
8
8
years of professional experience
Work History
Sales Manager
Carter’s Inc.
10.2022 - Current
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Provided ongoing training and mentorship for sales staff, fostering professional development and career growth.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed phone and email correspondence and handled incoming and outgoing mail.
- Managed filing system, entered data and completed other clerical tasks.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Balancing out tills and a safe
- Paid attention to detail while completing assignments.
- Excellent communication skills, both verbal and written.
- Maintained a clean, neat, and organized store
- Supports management team with Asset Protection through a consistent level of customer service, education, and operational controls.
Bookkeeping Assistant
- Made bank deposits and processed cash
- Improved tracking processes with excel spreadsheets
- Ordering lotto/lottery tickets and filling all needed areas
- Fixing refunded mistakes with lottery and normal transactions
- Ensures all department standards are being met in the bookkeeping department
- Communicates and works cooperatively with Store Director, other department managers and bookkeeping associates to maintain standards and exceed guest expectations
- Assists guests with finding items they are looking for while on the sales floor
- Addresses guest concerns and resolves issues when a guest is not satisfied
- Contributes to overall cleanliness of the department by picking up, organizing, and cleaning work areas.
Guest Services Representative
- Provided telephone reception for important and time-sensitive calls
- Gathered, collated and maintained information for dissemination to staff service members
- Analyzed customer interactions to identify needs, provide resources and promote excellent service
- Maintained adequate cash supply in cash drawers in multiple checkout stations
- Exchanged returned merchandise for customers quickly and efficiently
- Assisted customers with sales transactions in a timely manner to guarantee high level of customer service
- Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience
- Developed empathetic client relationships and earned reputation for exceeding sales goals
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options
- Followed proper procedures for handling of tenders, use of tares, sales of alcoholic beverages and use of PLUs and UPCs
- Checked in deliveries and signed off on products received
- Conducted price checks for cashiers and service clerks
- Collected shopping carts and baskets from inside and outside the store
- Answer customers' questions and provide information on procedures or policies
- Assist customers by providing information and resolving their complaints
- Checked purchased merchandise for problems and signs of tampering before processing any return or exchange
- Observed customers for suspicious behaviors and signs of theft.
Tot Spot
- Taking/playing care children up to an hour
- Signing in and out to correct parents
- Playing with the children
- Filing and making sure parents contact information is correct
- Cleaning up after children.
Online Shopper Lead
Skogen’s Festival Foods
08.2017 - 09.2022
- Built customer loyalty with personalized, knowledgeable help for every inquiry
- Answers the telephone and assists guests using proper phone etiquette
- Achieved presentation targets by keeping lobby presentable and maintaining personal appearance
- Engaged with customers while completing cash register transactions
- Oversees all associates (cashiers, baggers, service desk, and cart runners)
- Kept all areas clean, organized and in line with company professional standards
- Maximized customer satisfaction with fast, accurate shopping
- Completed accurate work tasks by carefully reviewing every order
- Developed positive relationships with store personal as consistently friendly and respectful shopper
- Provided superior customer service, answered questions, and resolved customer complaints
- Answered customers' questions about products, prices, and availability
- Maximized employee performance with effective training and close mentoring
- Assisted with tasks and work duties during slow periods to maintain team productivity.
McDonalds
01.2016 - 01.2018
- Worked the drive thru and the counter taking orders
- Collected food from orders
- Made drinks and food
- Cleaned dishes and floors.
Education
High School Diploma -
Edgerton High School
06.2016
Skills
- Time management
- Written communication
- Multitasking
- Customer Service
- Sales processes
- Building Customer Loyalty
- Teamwork
- Basic Mathematics
- Register Opening and Closing
- Attention to Detail
- Item Ticketing and Pricing
- Point of sale operation
Timeline
Sales Manager
Carter’s Inc.
10.2022 - Current
Online Shopper Lead
Skogen’s Festival Foods
08.2017 - 09.2022
McDonalds
01.2016 - 01.2018
Bookkeeping Assistant
Guest Services Representative
Tot Spot
High School Diploma -
Edgerton High School
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