BRIANA EISEL
Manalapan,NJ
Summary
Operations and project management professional with extensive remote experience overseeing custom branded merchandise projects. Expertise in vendor coordination, timeline management, and standard operating procedure development. Recognized for resolving escalations proactively and ensuring timely project delivery while enhancing client satisfaction.
Overview
18
18
years of professional experience
Work History
Senior Operations Associate
Swag.com
Remote
08.2019 - 09.2026
- Managed end-to-end operations for custom branded merchandise projects, overseeing execution from initial approval through production, shipment, and final delivery.
- Liaised among Customer Success teams, vendors, and production partners to align requirements, manage timelines, and ensure timely progression of complex orders.
- Owned vendor communication, artwork and proof approvals, color and decoration specifications, inventory requirements, shipping coordination, and order tracking.
- Resolved production, quality, inventory, and shipping escalations, minimizing delays and safeguarding client experience.
- Developed and documented SOPs, improved internal workflows, and contributed scalable solutions that increased consistency and operational efficiency.
- Trained and supported team members on operational processes and vendor requirements, leveraging technology and AI tools to streamline workflows.
Manager
Cafe 360
Freehold, NJ
05.2008 - 08.2019
- Coordinated daily operations in fast-paced customer-facing environment, managing staff, workflow, service standards, and shift responsibilities to ensure smooth service delivery.
- Trained and onboarded employees on company procedures and technology systems, enhancing their understanding of customer service expectations and day-to-day responsibilities.
- Delegated priorities and resolved customer and operational issues, ensuring accurate completion of opening, closing, and daily procedures.
Social Media Coordinator
Blue Hawk Records
Monmouth University
09.2017 - 05.2018
- Managed daily social media posts and coordinated content calendars for campaigns.
- Developed engaging content for social media platforms to enhance brand visibility.
- Coordinated social media content for university's student-run record label, promoting artists, events, and semester album releases to engage student audience.
- Collaborated with artists and management to align marketing strategies with music releases.
Promotions Intern
Lee Sobel Presents
Middletown, NJ
05.2017 - 08.2017
- Researched artists, venues, and prospective opportunities nationwide; conducted outreach to establish partnerships for future events.
Education
Bachelor's Degree -
Monmouth University
05-2018
Skills
- Operations Management
- Order & Production Operations
- Project Coordination
- Vendor Management
- Escalation Management
- SOP Development
- Process Improvement
- AI-enabled workflow tools
- Cross-Functional Collaboration
- Client management
- Team Training
- Customer relationship management
Timeline
Senior Operations Associate
Swag.com
08.2019 - 09.2026
Social Media Coordinator
Blue Hawk Records
09.2017 - 05.2018
Promotions Intern
Lee Sobel Presents
05.2017 - 08.2017
Manager
Cafe 360
05.2008 - 08.2019
Bachelor's Degree -
Monmouth University