Summary
Overview
Work History
Education
Skills
Timeline
Generic

Briana Ellis

Fort Lauderdale,FL

Summary

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Team Member

Chipotle
05.2024 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Operated register to process payments and collect cash payment for order totals.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Assisted with inventory counts and stocking of merchandise.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
  • Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
  • Worked well with teammates and accepted coaching from management team.
  • Demonstrated strong multitasking abilities by balancing order-taking duties while addressing customer inquiries or concerns simultaneously.
  • Received regular positive feedback from customers for exceptional service, boosting overall store reputation.
  • Stocked shelves to organize aisles in assigned department.

Food Service Manager

Chill-n Ice Cream
04.2022 - Current
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards
  • Maintained effective supply levels by monitoring food stock and dry goods
  • Addressed and resolved customer service issues to establish trust and increase satisfaction
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards
  • Motivated staff to perform at peak efficiency and quality
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment

Hostess

Dennys Restaurant
04.2021 - 09.2021
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
  • Answered customer questions about hours, seating, and menu information
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service
  • Maintained balanced cash drawer with correct money values and accurate documentation
  • Delivered pick-up and curbside orders to guests
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items
  • Cross-trained to handle different restaurant roles
  • Backed up servers by checking on tables and retrieving items for guests
  • Rearranged tables and chairs for large parties and retrieved high chairs for children
  • Cultivated positive guest relations by managing information and orchestrating speedy seating
  • Relayed guest comments or suggestions to manager on duty for further action
  • Used cash registers and credit card machines to cash out customers

Florist Assistant

Family Business
02.2021 - 03.2021
  • Provided customers with courteous, knowledgeable and efficient service
  • Maintained high standard of organization and cleanliness of store premises
  • Placed floral arrangements in refrigerated cases and arranged other merchandise on display fixtures
  • Prepared incoming flower stocks for inclusion in arrangements, bouquets and events
  • Created custom flower arrangements and special requests for in-store customers
  • Prepared potted plants and bouquets based on customer requirements
  • Sales pitched

Education

High School Diploma -

Fort Lauderdale High School
Fort Lauderdale, FL
06.2022

Skills

  • Staff Leadership
  • Customer Service
  • Counting Money
  • Safe Work Practices
  • Safety and Sanitation Standards
  • Brand Loyalty
  • Teamwork and Collaboration
  • High-Volume Environments
  • Guest Interaction
  • Staff Supervision
  • Suggestive Selling
  • Serve Customers
  • Reliability
  • Multitasking Abilities
  • Loading and unloading
  • Unpacking merchandise
  • Heavy Lifting
  • Health and safety compliance
  • Physical Stamina
  • Adaptability

Timeline

Team Member

Chipotle
05.2024 - Current

Food Service Manager

Chill-n Ice Cream
04.2022 - Current

Hostess

Dennys Restaurant
04.2021 - 09.2021

Florist Assistant

Family Business
02.2021 - 03.2021

High School Diploma -

Fort Lauderdale High School

Similar Profiles

CREATE PROFILE
Briana Ellis