Summary
Overview
Work History
Education
Skills
Timeline
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Briana Embry

Briana Embry

Florence

Summary

Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Overview

10
10
years of professional experience

Work History

Administrative Assistant

DuPont Plumbing Inc.
03.2019 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked office supplies and uniforms. As well as placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Ensured to provide every customer with excellent customer service experience
  • Tracked employees timesheet records and calculate weekly totals for payroll department
  • Managed accounts receivables
  • Provide assistance to other roles when needed

Housekeeper

Regal Maid
11.2019 - 07.2020
  • Disinfected and maintained commercial and residential properties
  • Prioritized and maintained customer relationships
  • Assisted customers with household duties such as: sanitizing, dusting, scrubbing, sweeping, and mopping all areas/surfaces
  • Utilized time management skills to ensure all daily tasks were complete
  • Tracked hours per job, vehicle mileage, gasoline, and time on the road
  • Notified company when vehicle needed service
  • Managed stock of supplies for company vehicle

Hostess

Brothers Bar & Grill
03.2018 - 01.2019
  • Greeted customers with a warm welcome as they enter the restaurant
  • Took incoming calls requesting to-go orders, reservations, and customer inquiries
  • Assisted servers, food runners, and bussers with keeping dining area ready for guest.
  • Trained new hostesses on customer service and restaurant policies to maintain desired standards of service.
  • Aided servers and kitchen employees by completing tasks required prior to restaurant opening

Customer Service Representative

Combined Public Communications
07.2016 - 02.2017
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.

Cashier

Kroger
08.2014 - 01.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions.
  • Helped customers complete purchases, locate items, and join reward programs.


Crew Member

Cold Stone Creamery
06.2013 - 07.2014
  • Worked front counter, cash register and other areas as needed.
  • Worked well with team members to ensure a fun and friendly environment.
  • Took orders, prepared ice cream, and collected payments.
  • Worked as a team to complete orders
  • Kept food preparation area, equipment, and utensils clean and sanitary.

Education

No Degree - General Studies

Eastern Kentucky University
Richmond, KY

High School Diploma -

Newport Central Catholic
Newport, KY
05.2016

Skills

  • Document Retrieval
  • Customer Service
  • Strong written and verbal communication
  • Time management
  • Office Management
  • Typing Proficiency
  • Customer and Client Relations
  • Administrative Support
  • Multi-Line Phone Systems
  • Prioritization
  • AR
  • Filing

Timeline

Housekeeper

Regal Maid
11.2019 - 07.2020

Administrative Assistant

DuPont Plumbing Inc.
03.2019 - Current

Hostess

Brothers Bar & Grill
03.2018 - 01.2019

Customer Service Representative

Combined Public Communications
07.2016 - 02.2017

Cashier

Kroger
08.2014 - 01.2015

Crew Member

Cold Stone Creamery
06.2013 - 07.2014

No Degree - General Studies

Eastern Kentucky University

High School Diploma -

Newport Central Catholic

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Briana Embry