Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Budgeting page
Languages
Timeline
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Briana Escamilla

San Antonio,TX

Summary

Dynamic and results-oriented professional with the ability to speak english and spanish, enhancing customer satisfaction and streamlining service operations. Excelled in conflict resolution and time management, significantly contributing to sales growth and service improvement. Skilled in fostering client relations and adept at problem-solving, consistently delivering exceptional support and driving team success.

Overview

9
9
years of professional experience

Work History

Pluckers

Sever Trainer and Bartender
12.2023 - Current
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Provided continuous evaluation and feedback to server employees.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Monitored new server performance and offered continuous support throughout training period.
  • Followed strict recipes and drink measurements to minimize product used.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Served high customer volumes during special events, nights, and weekends.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

Luna Rosa Puerto Rican Grill

Sever
01.2018 - 03.2020
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Upsold high-profit items to enhance sales numbers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Foot Locker

Sales Associates and Assistant Manager
02.2016 - 07.2018
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Strengthened communication skills through regular interactions with others.

Education

Bachelor of Science - Health And Wellness

The University of Texas At San Antonio
San Antonio, TX
06.2020

Associate of Arts - Business Administration

Palo Alto College
San Antonio, TX
07.2016

Skills

  • Conflict Resolution
  • Service Recommendations
  • Customer Support
  • Complaint Handling
  • Client Relations
  • Active Listening
  • Problem Solving
  • Time Management

Accomplishments

Created a Positive affirmation coloring book for kids that sales through Amazon.

Personal Budgeting page

I made this page at first to keep myself accountable but then I realized I can use this page to empower other women on their journey as well. I share budgeting and Money Management tips, Share real life experience and advice. I give guidance towards finical freedom. My vulnerability in this page is my superpower. Its my own commitment to share actionable advise and guidance in the realm of personal finance.

Languages

Spanish
Native or Bilingual

Timeline

Pluckers

Sever Trainer and Bartender
12.2023 - Current

Luna Rosa Puerto Rican Grill

Sever
01.2018 - 03.2020

Foot Locker

Sales Associates and Assistant Manager
02.2016 - 07.2018

Bachelor of Science - Health And Wellness

The University of Texas At San Antonio

Associate of Arts - Business Administration

Palo Alto College

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Briana Escamilla