Summary
Overview
Work History
Education
Skills
Timeline
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Briana Espinal

Sunrise,FL

Summary

Driven professional with a strong background in customer service and HIPAA compliance, demonstrated during tenure at Sanitas Medical Center. Excelled in insurance verification and bilingual communication, enhancing patient satisfaction and operational efficiency. Proven ability to foster trust and streamline processes, achieving a significant reduction in no-show rates. Skilled in office administration and data entry, committed to excellence and positive outcomes.

Overview

5
5
years of professional experience

Work History

Patient Service Representative

Sanitas Medical Center
04.2024 - Current
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Used Software to schedule appointments.
  • Assisted patients in filling out check-in and payment paperwork.
  • Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
  • Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
  • Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.

Hair Salon Assistant

Divas to Divas Dominican Hair Salon
06.2021 - 04.2024
  • Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
  • Prepared clients for hair cuts and styles with soothing shampoo work.
  • Answered telephone calls to provide information and schedule new appointments.
  • Enhanced client satisfaction by providing exceptional customer service and maintaining a clean salon environment.
  • Offered exceptional service and support to walk-in and scheduled customers.
  • Collaborated with fellow team members to maintain a cohesive work environment that fostered growth among staff members.
  • Educated clients on proper hair care techniques, recommending appropriate products for their specific needs.
  • Coordinated with product vendors for timely delivery of salon supplies, avoiding any service interruptions.
  • Established serene and welcoming reception area, making positive first impression on clients.
  • Managed inventory and restocked salon supplies, ensuring seamless daily operations.
  • Organized salon events and promotions, creating community engagement and attracting new clientele.
  • Assisted senior stylists during hair treatments, contributing to increased customer satisfaction.
  • Provided basic hair care services such as shampooing and conditioning, enhancing overall service package offered to clients.
  • Enhanced salon's online presence by managing social media accounts, attracting new clients.

Retail Sales Associate Cashier

Saks Off 5th
10.2019 - 03.2021
  • Maintained a clean and organized store environment, contributing to a positive customer experience.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled high volume transactions during peak periods without compromising service quality or accuracy.
  • Operated POS terminals and cash drawer balancing.
  • Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
  • Assisted customers by answering questions and fulfilling requests.
  • Streamlined checkout process for customers, reducing wait times and enhancing overall shopping experience.
  • Managed returns and exchanges, resolving customer issues promptly and professionally.
  • Conducted efficient cash handling processes, minimizing discrepancies and ensuring accurate financial records.
  • Upheld store appearance standards by restocking merchandise quickly and neatly organizing shelves/displays while also performing routine cleaning duties.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
  • Ensured compliance with all company procedures related to cash handling, refunds/returns processing.
  • Promoted store loyalty program to customers, resulting in increased membership sign-ups and repeat business.
  • Implemented promotional displays, attracting customer interest and boosting sales.
  • Resolved customer complaints with empathy and professionalism, improving store reputation.

Education

High School Diploma -

Academic Solutions Academy
Sunrise, FL

Skills

  • Customer Service
  • HIPAA Compliance
  • Insurance Verification
  • Medical terminology knowledge
  • Eligibility Determination
  • Office Administration
  • Data entry proficiency
  • Document filing
  • FLUENT IN English & Spanish

Timeline

Patient Service Representative

Sanitas Medical Center
04.2024 - Current

Hair Salon Assistant

Divas to Divas Dominican Hair Salon
06.2021 - 04.2024

Retail Sales Associate Cashier

Saks Off 5th
10.2019 - 03.2021

High School Diploma -

Academic Solutions Academy

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Briana Espinal