Briana Espinoza
Lynwood,CA
Summary
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Telephone Operator with background assisting customers by phone and in person. Friendly and helpful when answering calls and transferring customers. Knowledgeable about services offered and expert at answering commonly asked questions. Focused multi-tasker when toggling between helping in-person customers and promptly responding to calls. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Patient Admitting Representative/PBX Operator
Alhambra Hospital Medical Center
Alhambra, CA
10.2023 - Current
- Greeted patients and families upon arrival, answered questions, and provided assistance as needed.
- Obtained signatures on consent forms, financial agreements, and other documents required for admission.
- Explained hospital policies and procedures to patients.
- Performed data entry into electronic health record systems.
- Maintained confidentiality of patient records in accordance with HIPAA regulations.
- Answered telephone inquiries from potential patients seeking information about services offered by the facility.
- Maintained a clean work area including filing cabinets, desks, computer terminals.
- Monitored and operated PBX switchboard to route incoming calls to appropriate personnel.
- Provided customer service support by answering questions, resolving issues, and providing information.
- Transferred calls to the correct departments or individuals in accordance with established procedures.
- Assisted external callers with department directory information as needed.
- Performed administrative duties such as filing, photocopying, faxing documents.
- Troubleshot basic technical issues related to phone systems and reported any major problems immediately.
- Updated telephone directories regularly with new contact information for staff members.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Monitored emergency and code alarms, making emergency announcements or routing emergency calls to appropriate location.
Caregiver, Special Needs
In Home Supportive Services
Huntington Park, California
06.2021 - Current
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Administered prescribed medications on a timely basis following care plan instructions.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
Stocker/Steward
Disneyland Resort
Anaheim, CA
12.2022 - 07.2023
- Ensured adherence to all sanitation policies and procedures for the kitchen area.
- Maintained a clean, safe, and organized work environment.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Stocked supplies such as food items in refrigerators, freezers, cupboards.
Sales Associate
The Children's Place
Huntington Park, California
04.2019 - 01.2021
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
Dental Assistant
Dr. Ralph Sanchez
Huntington Park, California
10.2018 - 01.2021
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Educated patients on proper oral hygiene techniques and habits.
- Collection of demographics
- Insurance Eligibility
- Verification of Insurance
- Check Portal of Insurance
Sales Associate
JCPenney
Downey, CA
07.2018 - 10.2018
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
Education
High School Diploma -
Elizabeth Learning Center
Cudahy06.2018
Vocational School - Medical Assisting
American Career College
Anaheim, CASkills
- Microsoft skills
- HIPAA Compliance
- Immunization Administration
- Patient Scheduling
- Vital Signs Monitoring
- Medical Equipment Operation
- Problem-Solving Capabilities
- Professional Bedside Manner
- Medical Terminology Knowledge
- 40 words per minute
- Computer Knowledge
- Time Management
- Venipuncture and Phlebotomy
- Restocking Lab Supplies
- Adaptable
- EKG Set up and Monitoring
- Certified in Basic Life Support (BLS)
- Payment Collection
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Patient Admitting Representative/PBX Operator
Alhambra Hospital Medical Center
10.2023 - Current
Stocker/Steward
Disneyland Resort
12.2022 - 07.2023
Caregiver, Special Needs
In Home Supportive Services
06.2021 - Current
Sales Associate
The Children's Place
04.2019 - 01.2021
Dental Assistant
Dr. Ralph Sanchez
10.2018 - 01.2021
Sales Associate
JCPenney
07.2018 - 10.2018
High School Diploma -
Elizabeth Learning Center
Vocational School - Medical Assisting
American Career College
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