Briana Estrada
Anaheim,CA
Summary
Experienced and highly skilled dental assistant with comprehensive training in various dental procedures. Proficient in dental radiography, chairside assisting, and front office administrative duties. Quick learner who easily adapts to different work environments, consistently delivering exceptional results. Known for building strong relationships with coworkers, patients, and customers, ensuring a positive and comfortable experience for all.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Dental Assistant/Administrative Assistant
Creative Smiles
04.2024 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for the next patient.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed X-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists evaluations.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor..
- Streamlined appointment scheduling for increased efficiency and reduced wait times
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Organized daily huddles with dental team members to review schedules, discuss potential challenges, and prepare for success throughout the day.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Reduced no-show appointments by implementing a reliable reminder system including phone calls, texts, or emails as preferred by each individual patient.
File Clerk/ Office assistant
Deutsche Bank
03.2022 - 02.2024
- Filing Documents in Alphanumerical Order
- Responding to high volume emails
- Prep/De-prep/scan Files to be imaged and sent to Shipping
- Locate/research escalated files that client is requesting.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Examined, categorized, and sorted incoming documents.
- Responded promptly to internal document requests from colleagues, providing excellent customer service while minimizing disruptions to workflow.
- Consistently met or exceeded performance goals in both quality and productivity metrics, demonstrating strong attention to detail and a commitment to excellence in file management.
Cahsier/Restock
Aldi
08.2021 - 02.2022
- Handled complaints, provided appropriate solutions and alternatives within the time limits and followed up to ensure resolution
- Met personal/team sales targets and call handling quotas
- Communicate with team to ensure all duties are being completed in a timely manner
- Operate a bailee machine
- Operate a pallet jack.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Increased efficiency of backroom operations by organizing incoming shipments for easy access and distribution.
- Sustained a visually appealing store environment by adhering to company guidelines for merchandise presentation and signage placement.
Cashier/cook
Raising Canes
04.2021 - 08.2021
- Maintained working knowledge of restaurant's policies and procedures
- Organized and cleaned restaurant during downtime; maintain a sanitized work environment at all times
- Maintained high standards of customer service during high-volume, fast-paced operations
- Mastered point-of-service (POS) computer system for automated order taking
- Handled currency and credit transactions quickly and accurately
- Followed procedures for safe food preparation, assembly, and presentation
- Built sustainable relationships of trust through open and interactive communication
- Took initiative to find extra tasks when scheduled duties were completed
- Cross-trained and coordinated scheduling with team members to ensure seamless service.
Education
Certificate - Dental Assisting
UEI
04.2024
High School Diploma -
Savanna High School
Anaheim Ca05.2019
Skills
- Ability to distinguish the difference between teeth and the various tooth numbering systems
- Achieved Basic Life Support (BLS)
- CPR Certified
- Experience in sterilization procedures, vital signs, impressions, and models
- Produce an alginate impression and a bite registration
- Knowledge of the concepts of sterilization, surface disinfection, sterilization of instruments, infection control protocols, and placing surface barriers
- Understanding of instrument transfer, rotary instruments, and four-handed dentistry
- Knowledge of HIPAA, OSHA, and MSDS
- Patient education and the Goals of preventative dentistry
- Dental Radiography
- Efficient Appointment Coordination
- Cross-Training Capabilities
- Experienced with Various 3rd Party Financing Options
- 7 years of customer service
- Quickly Adapt to New Environments
- Capable of working alone or in a team
- Positive mindset and always willing to support my team
- Hospitality Experience
- Experienced in Excel Functions and Formulas
Certification
Infection control, Coronal polishing, CPR, Radiology,HIPPA, pits and fissures
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Dental Assistant/Administrative Assistant
Creative Smiles
04.2024 - Current
File Clerk/ Office assistant
Deutsche Bank
03.2022 - 02.2024
Cahsier/Restock
Aldi
08.2021 - 02.2022
Cashier/cook
Raising Canes
04.2021 - 08.2021
Certificate - Dental Assisting
UEI
High School Diploma -
Savanna High School
Infection control, Coronal polishing, CPR, Radiology,HIPPA, pits and fissures
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