Briana Estrada

Brooklyn,NY

Summary

Results-driven coordinator with a strong focus on enhancing customer satisfaction and service quality. Proficient in documentation reporting and compliance, ensuring adherence to industry standards. Experienced in managing employee documentation and maintaining accurate files and records.

Overview

years of professional experience

Work History

Community Events Volunteer / Events Coordinator

Nonprofit

Brooklyn, United States

01.2023 - Current

Curated events for local community nonprofits, enhancing community engagement.
Organized promotional activities for local community representatives to increase event visibility.
Coordinated project schedules and resources for departmental initiatives, ensuring timely execution.
Managed communications between teams to ensure project alignment and clarity.
Developed and maintained documentation for operational procedures and workflows.

Customer Support Specialist

Lyra Health

01.2022 - 01.2023

Resolved client inquiries on various topics, including benefits and usage of Lyra's platform.
Collaborated with clients and team members across multiple platforms in a fast-paced environment.
Advocated for clients by identifying ongoing issues and addressing their concerns.
Guided clients through services offered, self-assessments, protocol-directed needs and risk assessments.
Participated in and Contributed to a data-driven and collaborative feedback-orientated startup team.
Engaged with clients based in the United States to address their needs.

Public Health Advisor (Community Outreach)

New York City Health & Hospitals

New York, United States

01.2020 - 01.2022

Conducted COVID-19 case interviews using trauma-informed, culturally respectful approach to effectively engage individuals and build trust during outreach.
Adhered to scripts and policies while managing time-sensitive health information to facilitate connections between COVID-19 positive cases, exposed contacts, and essential support services for safe isolation.
Collaborated effectively with a diverse team of public health professionals to help streamline contact tracing processes and share best practices.
Delivered detailed reports to supervisors on observed trends and identified improvement areas in contact tracing methods to better address stakeholder and community concerns.
New York, NY

Special Events Intern

Office of the Manhattan Borough President

New York, United States

09.2019 - 05.2020

Coordinated event logistics for Borough President's Office of Special Events, providing onsite support and effectively managing schedules to ensure seamless event execution.
Curated social media content for events from every event for the Borough President's social media channels.
Developed comprehensive status reports for senior leadership on planning, scheduling, cancellations, inquiries, and resourcing for community and stakeholder engagement events.
Engaged with Manhattan residents, local business owners, and stakeholders in community meetings and events to foster collaboration and address community needs.
New York, NY

Education

Bachelor of Arts - Political Science

Brooklyn College

12-2019

Skills

Microsoft Office Suite
SharePoint
Salesforce CRM
SAP and travel management
Event planning

DocuSign
PeopleSoft
Customer service
Project management

Timeline