Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
CPR Certification
Timeline
Generic

BRIANA EVANS

Gonzales,LA

Summary

Qualified Advanced Technical Support Specialist with 5+ years of helpdesk and customer service experience. Provides comprehensive software support. Adept at engaging customers by identifying issues and streamlining steps to effectively resolve technical issues. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level technical positions. Ready to help team achieve company goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Technical Support Agent

EVERISE
01.2022 - 08.2023
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Walked individuals through basic troubleshooting tasks.
  • Submitted service tickets for equipment maintenance requests.
  • Activated accounts for clients interested in new services.
  • Resolved 25+ technical support inquiries per day.

Pharmacy Call Center Representative

Humana
04.2022 - 06.2023
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Responded proactively and positively to rapid change.

Call Center Representative

Capital City Collections LLC
07.2019 - 11.2022
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Approved and terminated customer contracts upon request.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Assisted customers with payment processing and payment schedules.

Head Housekeeping Supervisor

Springhill Suites By Marriott
07.2018 - 08.2019
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Scheduled and prioritized tasks to staff, overseeing work completion.
  • Monitored staff performance and provided feedback to drive productivity.

Front Desk Clerk

Springhill Suites By Marriott
02.2016 - 08.2019
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Used internal software to process reservations, check-ins and check-outs.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Assisted with other departments as well so we could pul together STRONG !

Leasing Consultant

3R EDUCATIONAL CONSULTANT
03.2018 - 12.2018
  • Greeted clients, showed apartments, and prepared leases.
  • Verified tenant incomes and other information before accepting lease applications.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.

Daycare Teacher

ANGELS R US
02.2014 - 09.2015
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Maintained tidy environment to comply with cleanliness and sanitation standards.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Assisted in preparation of meals and snacks to provide children with proper nutrition.
  • Actively encouraged children to develop their communication, problem-solving and social skills.
  • Gathered materials and resources to prepare for lessons and activities.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.

Education

No Degree - Medical Office Assistance

Unitech Training Academy
Baton Rouge, LA
05.2024

No Degree - Criminal Justice

Baton Rouge Community College
Baton Rouge, LA
01.2014

Certification - Dental Assisting

Medical Training College
Baton Rouge, LA
09.2013

High School Diploma -

Mckinley Senior High School
Baton Rouge, LA
05.2011

Skills

  • Data Recovery
  • Business Development
  • Technical Documents Comprehension
  • Two -Way Radio Operation
  • Room Assignments
  • Account Balancing
  • Children's Comforting Skills
  • Windows 10 (Top Technical Agent )
  • Avaya ,Citrix, Zoho ,Teams etc Intelligence
  • Property Management
  • Maintenance Requests

Accomplishments

  • Completed intensive training in database fundamentals and software engineering.
  • Endorsements in software development and mobile applications.
  • Resolved product issue through consumer testing.
  • Ran a successful at-home daycare facility for 1 year on my own after experiencing the passion from being employed with another private owned company.

Certification

  • Certified Dental Assistant , M.T.C. - 2013

CPR Certification

I received my CPR Certification during employment with Diversity Health Care , it was one of our requirements to take the class, but not to become certified . My passion for simply wanting to help people is the reason I got a little more interested and became certified .

Timeline

Pharmacy Call Center Representative

Humana
04.2022 - 06.2023

Technical Support Agent

EVERISE
01.2022 - 08.2023

Call Center Representative

Capital City Collections LLC
07.2019 - 11.2022

Head Housekeeping Supervisor

Springhill Suites By Marriott
07.2018 - 08.2019

Leasing Consultant

3R EDUCATIONAL CONSULTANT
03.2018 - 12.2018

Front Desk Clerk

Springhill Suites By Marriott
02.2016 - 08.2019

Daycare Teacher

ANGELS R US
02.2014 - 09.2015

No Degree - Medical Office Assistance

Unitech Training Academy

No Degree - Criminal Justice

Baton Rouge Community College

Certification - Dental Assisting

Medical Training College

High School Diploma -

Mckinley Senior High School

Similar Profiles

CREATE PROFILE
BRIANA EVANS