Briana Faafia
Los Angeles,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Personal Shopper Assistant
Beehive Homes Assisted Living
Saint George , UT
04.2024 - 06.2024
- Focused on achieving highest level of expectations to meet client and company satisfaction.
- Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
- Assisted teammates with daily tasks during peak periods.
- Followed application instructions closely and reviewed deliveries to minimize errors.
- Satisfied customers with quick, accurate service under tight deadlines.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Listened to customer needs to identify and recommend best products and services.
- Asked store associates for help locating missing products.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
- Maximized hourly rate by organizing shopping trips and planning efficient routes.
- Replenished and arranged items to maintain appearance.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
Cashier
Mo' Bettahs
Saint George , UT
03.2024 - 05.2024
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Discounted purchases by scanning and redeeming coupons.
- Trained new team members in cash register operation, stock procedures and customer services.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Collected payments and provided accurate change.
- Verified customer age requirement for alcohol or tobacco purchases.
- Processed refunds for worn, damaged and broken merchandise.
- Learned roles of other departments to provide coverage and keep store operational.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Answered customer questions and provided store information.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Helped with purchases and signed customers up for rewards program.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Used suggestive selling techniques to promote add-on sales.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Warehouse Forklift Operator
Amazon
Beaumont , CA
10.2023 - 12.2023
- Operated forklift to transport goods throughout warehouse.
- Staged goods in loading dock area.
- Loaded or unloaded shipments on trucks.
- Organized warehouse and arranged items following procedures and safety rules.
- Boxed, labeled and added shrink wrapping to items.
- Completed daily logs for recordkeeping.
- Handled maintenance tasks on equipment by checking fuel, lubricants, oil, antifreeze, tires and general condition.
- Located, pulled and prepared orders.
- Received, inspected and stocked incoming shipments.
- Stored material by moving to appropriate area in warehouse.
- Inspected lifts before use to prevent damage to goods.
- Maintained current forklift training and certification as required by company policies.
- Packaged, labeled and tagged goods before transfer.
- Maneuvered forklift over and around loaded pallets, boxes and other materials.
- Maintained yard appearance, keeping ground clean and clear.
- Communicated with supervisor and other warehouse staff to coordinate work.
- Checked shipments for damaged or incorrect items.
- Tracked materials moved for stocking purposes and to complete logs for management.
- Unloaded incoming items from trucks and rail cars and transported materials to staging area.
- Used handheld scanners for warehouse management system compliance.
- Tied and secured loads to prevent shifting or damage to items.
- Reported safety and quality issues to management.
- Transported material to correct locations and documented inventory changes.
- Operated power material handling equipment to accurately select and palletize loads.
- Prepared finished stock for shipment by identifying, pulling and packing product.
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
- Squared stacked displayed materials for safe and orderly conditions.
- Picked up warehouse debris and deposited waste into appropriate piles and stacked baled trash.
Stocker
Walmart
Moreno Valley , CA
03.2022 - 05.2022
- Replenished items to maintain stock availability.
- Recorded merchandise moves for correct product counts and checked quantities against stocking reports.
- Updated product labels to reflect accurate pricing.
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
- Greeted customers and retrieved requested products to drive satisfaction.
- Assisted customers by locating items and loading heavy purchases in vehicles.
- Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
- Resolved or assisted in handling routine customer concerns within established guidelines.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Faced products on shelves and displays to meet company policies.
- Palletized merchandise for easy movement to sales floor locations.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
- Updated products with new pricing or temporary promotion signs to increase sales.
- Lifted materials of varied weights on regular basis.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Packaged items with appropriate materials to prevent damage during shipping.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Stored and organized items in tool or supply rooms, allowing for easy retrieval.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Compared merchandise invoices to items actually received.
- Stocked shelves, racks and bins with new or transferred merchandise.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Placed products on conveyors for final wrapping and shipment.
- Set up advertising signs on shelves and counters to attract customers and promote sales.
- Tracked outgoing orders to provide shipping status to customers.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Stamped price tags on merchandise, referring to official price lists.
- Operated forklift and pallet jack to transport heavy loads.
- Read orders to verify attributes and quantities of merchandise.
- Recommended disposal of obsolete stocks to write off unsellable items from inventory.
- Issued supplies, materials and products to team members based on information from requisitions.
- Packed and unpacked items, checking breakables before stocking on shelves.
Direct Support Professional
Chrysalis
Saint George , UT
07.2017 - 08.2021
- Accompanied or transported clients to appointments, errands and social activities.
- Reported changes in client condition to administrators, facilitating nursing intervention.
- Advocated for disabled individuals to foster communication and self-expression and achieve goals.
- Documented current patient information to update vital signs, behaviors and eating habits.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Transported clients to doctor's appointments and errands.
- Monitored client's well-being, safety and comfort under physician direction.
- Encouraged and reassured clients throughout transitions to facilitate smooth discharge.
- Used approved crisis intervention techniques in emergency situations.
- Assisted individuals in learning and developing new skills.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Leveraged database management system to track and report service hours, details of activities and progress on goals.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Maintained clean and well-organized environment for client happiness and safety.
- Followed care plan and directions to administer medications.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Assisted individuals in development of social skills to become integrated in community.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Tracked and reported clients' progress based on observations and conversations.
Education
High School Diploma -
Redlands Senior High School
Redlands, CA06-2013
Skills
- Planning and Organization
- Customer Service
- Decision-Making
- Documentation And Reporting
- Attention to Detail
- Heavy Lifting
- Deadline Driven
- Upbeat and Outgoing Attitude
- Relationship Building
- Customer Relations
- Delivery Management
Timeline
Personal Shopper Assistant
Beehive Homes Assisted Living
04.2024 - 06.2024
Cashier
Mo' Bettahs
03.2024 - 05.2024
Warehouse Forklift Operator
Amazon
10.2023 - 12.2023
Stocker
Walmart
03.2022 - 05.2022
Direct Support Professional
Chrysalis
07.2017 - 08.2021
High School Diploma -
Redlands Senior High School
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