Briana Fallin
Charlotte,NC
Summary
Dynamic professional with a proven track record of enhancing customer satisfaction and streamlining warehouse operations at Amazon. Skilled in problem-solving and teamwork, adept at leveraging excellent communication and organizational skills to exceed targets. Demonstrated success in improving process efficiency and fostering client relationships, contributing to significant business growth.
Overview
2025
2025
years of professional experience
Work History
Warehouse
Target Distribution
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Sanitation Worker
Kraft Heinz
- Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
- Maintained a sanitary environment with daily inspections and timely maintenance of assigned areas.
- Collected, sorted, and disposed of garbage and recycling from production work areas.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
Scan Picker
Amazon
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
Management
Spectrum
Atlanta
- Utilized talents in project management, organization and time management to successfully juggle simultaneous tasks and clients.
- Developed and maintained professional talent management system.
- Maintained sites management systems.
- Prepared monthly and yearly reports for management.
Retention Specialist
Charter Communications
Charlotte, NC
10.2022 - Current
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Built constructive customer relationships to improve loyalty and recommendations.
- Boosted revenue through upselling and cross-selling opportunities during customer interactions.
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
Sales Consultant
AT&T
Columbia Sc
11.2019 - 06.2020
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Education
Business Management -
Clark Atlanta University
Atlanta, GA05.2024
High School Diploma -
Stanford High
Columbia 06.2020
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Verbal communication
- Problem resolution
- Multitasking Abilities
- Flexible and adaptable
Timeline
Retention Specialist
Charter Communications
10.2022 - Current
Sales Consultant
AT&T
11.2019 - 06.2020
Warehouse
Target Distribution
Sanitation Worker
Kraft Heinz
Scan Picker
Amazon
Management
Spectrum
Business Management -
Clark Atlanta University
High School Diploma -
Stanford High