Briana Farewell
Syracuse,NY
Summary
Dynamic healthcare professional with extensive experience in patient access and care, notably at St Joseph Hospital. Excelled in HIPAA compliance, insurance verification, and patient registration, enhancing patient satisfaction and operational efficiency. Skilled in EMR systems and adept at fostering positive patient relations. Proven ability to navigate healthcare systems and multitask, underpinned by strong problem-solving and communication skills. Cordial Representative with extensive track record of successfully handling busy medical office tasks to serve diverse populations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Patient Access Representative
St Joeseph Hospital
Syracuse, NY
08.2024 - Current
- Maintained confidentiality of all patient information, per HIPAA regulations.
- Compiled information from patients and caregivers or family members to identify care concerns.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Stayed current on community-based resources and services useful to patients.
- Verified insurance coverage for services provided by the facility.
- Counseled patients on potential financial liabilities and payment requirements.
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
- Processed insurance verifications and authorizations to ensure coverage of services.
- Utilized hospital systems to update patient records, ensuring accuracy and completeness.
- Explained various admission forms and policies, acquiring signatures for consent.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Communicated financial obligations to patients and collected fees at time of service.
- Created new patient accounts in EMR system as needed.
- Assisted with preparing daily cash reports for accounting department.
- Applied HIPAA privacy and security regulations while handling patient information.
- Answered phones promptly in a professional manner.
- Guided patients through the completion of consent and other required medical forms.
- Scanned documents into electronic medical records system.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Greeted patients and visitors in a courteous and professional manner.
Medication Technician
Cedar Community
West Bend, WI
08.2016 - 08.2023
- Assisted residents with daily living, such as toileting, bathing, dressing, laundry and cleaning
- Assist residents while helping them walk to the dining room and social activities
- Help residents with changing their oxygen tanks when they become low
- Assist with ADLs and provide full catheter care
- Keep track of self med residents and distribute medication to non self residents
- Provide support to nurses and healthcare professionals
- Take vitals, blood sugars and inject insulin into diabetics before meals and as directed
- Treat skin tares and wounds
- Interact with doctors if any medication changes also report to nursing manager of any changes with resident regarding medication, falls, behavioral issues and update resident records
- Operate a computer and other office machinery, such as a calculator, copy machine, printer, etc
- Have had experiences with deaf residents and learned how to communicate with them and give them the care they need and are looking for
- Dementia training 2018, 2023
Medical Secretary
Dr. Rizwana's Neurology Office
Syracuse, NY
09.2015 - 05.2016
- Scheduled New patient and follow up visit appointments
- Scheduled MRI's, CT scans and Blood Test
- Authorized Insurance for certain procedures
- Placed patients inside exam rooms
- Typed dictations from Doctor
- Processed payments and filed documents
- Uploaded documents electronically to patient charts using Updox, Mennonite - Software, Amazing Charts Software
- Resigned from position due to moving out of state
Scheduling Representative, Temporary Position
Aspen Dental
East Syracuse, NY
04.2015 - 09.2015
- Scheduled and confirmed new patient appointments
- Handled questions and concerns about the company
- Worked in a high volume call center from potential patients
- Updated insurance and patient information
Account Manager
Rent A Center
Syracuse, NY
01.2013 - 01.2015
- Managed collections
- Delivered and setup products in homes
- Made sure store maintenance activities are up to par
- Serviced customer products
- Daily bank deposits
Store Manager
Zcom Verizon Wireless
01.2010 - 01.2013
- Trained new hires on company policies
- Practiced up-selling and increasing sales
- Educated crew on new products and promotions
- Counted cash drawers and executed financial paperwork
- Provided excellent customer service
- Daily bank deposits
- Weekly inventory orders
- Created long lasting customer relationships
Education
Associate - Criminal Justice
University of Phoenix-Online Campus
06.2020
Skills
- Scheduling
- Billing
- Receptionist
- Data Entry
- Catheter Care
- Dementia Care
- Office Administration
- Alzheimer's Care
- Vital Signs
- Caregiving
- Upselling
- Nursing
- Medication Administration
- Patient Care
- Medical Office Experience
- Nursing home experience
- Home care
- Assisted living
- Hospice care
- Memory care
- Hospital experience
- Senior care
- Laundry
- Insurance Verification
- Meal Preparation
- Critical Care Experience
- Microsoft Word
- Patient identity verification
- Patient check-in
- Registration management
- HIPAA compliance
- Problem-solving
- Money handling
- Electronic health records
- Admitting coordination
- Verbal and written communication
- EMR
- Multitasking and organization
- Medical terminology
- Registration and admissions
- Payment processing
- Intake assessment
- Insurance billing
- Health insurance knowledge
- Policy understanding
- Fee collection
- EMR updating
- Patient registration
- Healthcare systems navigation
- Pre-admission requests
- Insurance verification
- Friendly and outgoing
- Data entry
- Customer service
- Phone and email etiquette
Certification
CPR Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Patient Access Representative
St Joeseph Hospital
08.2024 - Current
Medication Technician
Cedar Community
08.2016 - 08.2023
Medical Secretary
Dr. Rizwana's Neurology Office
09.2015 - 05.2016
Scheduling Representative, Temporary Position
Aspen Dental
04.2015 - 09.2015
Account Manager
Rent A Center
01.2013 - 01.2015
Store Manager
Zcom Verizon Wireless
01.2010 - 01.2013
CPR Certification
Associate - Criminal Justice
University of Phoenix-Online Campus
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