Briana Farless
Lakeland,FL
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
12
12
years of professional experience
Work History
Office Manager/Sales Assistant
HealthMarkets
Lakeland, FL
07.2018 - Current
- Proficient with Microsoft Office including Word, Excel, and PowerPoint
- Maintain the receptionist area by greeting visitors and receiving phone calls as well as responding to in-person requests for information
- Pull production reports for individual agents and their teams to send out to their team leaders at the beginning of each week
- Contract current and new agents with different carriers the company offers as well as ensuring that all certifications are completed by the agent before selling the product
- Schedule training events, weekly meetings, and organize company events including holiday parties, team building activities
- Monitored inventory levels and placed orders when needed.
Administrative Assistant for Brokerage
Secure Marketing Group
Lakeland, FL
05.2013 - 07.2018
- Notarize documents when needed
- Maintain the receptionist area by greeting visitors and receiving phone calls as well as responding to in-person requests for information. Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Pull commissions for individual agents, review for accuracy, then payout that agent on a monthly basis
- Input all necessary data in the CRM system for agents and clients. By doing so this allows me to pull accurate reports that permit the agents to market to their current clients by organizing personal letters such as “Happy Birthday” and “Thank You” cards
- Contract current and new agents with different carriers the company offers
- Scheduled appointments between clients and customers and internal staff members.
- Thoroughly scan through all applications for any errors to be corrected then send to carrier
Server
The Estates at Carpenters
Lakeland, FL
07.2012 - 01.2014
- Provided excellent customer service to ensure satisfaction.
- Greeted guests and provided menus.
- Prepared drinks according to standard recipes.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Assisted in training new servers.
Education
Lake Gibson High School
Skills
- Office Management
- Scheduling
- Data Entry
- Supply Management
- Team Supervision
- Customer Service
- Organizational Skills
- Event Coordination
- Contract Administration
Timeline
Office Manager/Sales Assistant
HealthMarkets
07.2018 - Current
Administrative Assistant for Brokerage
Secure Marketing Group
05.2013 - 07.2018
Server
The Estates at Carpenters
07.2012 - 01.2014
Lake Gibson High School
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