Briana Fernandez
Freeport
Summary
Sales and service professional with 6 years of experience in retail and technical support, excelling in customer service and problem-solving. Demonstrated expertise in diagnosing and resolving technical issues while fostering team growth and collaboration. Proficient at leveraging sales and product knowledge to exceed targets and enhance customer satisfaction through effective communication and innovative solutions.
Overview
5
5
years of professional experience
Work History
SAMSUNG SERVICE TECHNICIAN
uBreakiFix by Asurion
04.2023 - 02.2025
- Diagnose and resolve technical issues, ensuring minimal client downtime and satisfaction
- Collaborate with a team to troubleshoot complex problems, delivering effective solutions
- Conduct thorough inspections to identify and prevent potential equipment breakdowns
- Provide technical expertise during sales demonstrations, enhancing client understanding
- Assist in developing training materials for new technicians, fostering team growth
- Diagnose and repair Samsung devices, implementing innovative solutions to complex technical issues and enhancing customer satisfaction rates
- Provide exceptional customer support, addressing technical inquiries and concerns while maintaining a high standard of service excellence
SALES ASSOCIATE
Samsung Electronics
07.2022 - 04.2023
- Demonstrated excellent time management skills by efficiently handling multiple tasks simultaneously during busy periods
- Recognized as a top performer within the sales team for consistently meeting or exceeding sales quotas on a monthly basis
- Consistently exceeded monthly sales targets through effective product knowledge and persuasive selling techniques
- Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
- Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed
- Contributed to the achievement of store goals by actively upselling products and suggesting complementary items
Receptionist
Perfect Body Laser and Aesthetics
01.2022 - 07.2022
- Greeted and checked in clients, providing a welcoming and professional first impression
- Managed appointment scheduling, cancellations, and follow-ups
- Educated clients of spa services, treatments, and skin care products, assisting with inquiries and recommendations
- Processed payments, handled invoicing, and maintained accurate client records
- Coordinated with aestheticians and medical professionals to ensure smooth daily operations
- Maintained a clean and organized front desk and lobby area to uphold a high standard of professionalism
- Assisted with social media updates, promotional offers and customer outreach to enhance client engagement
RENTAL SALES AGENT
Tom Wood Automotive Group / Sixt Rent a Car
05.2021 - 09.2021
- Explaining the rental and paperwork process
- Upselling insurance and mileage packages
- Answering customer questions and concerns
- Assisting customers who have an issue or emergency with their rental vehicle
- Updating the rental car inventory when a customer rents or returns a car
MOBILE SALES ASSOCIATE
T-Mobile
02.2021 - 04.2021
- Describe devices and explain use, operation, and care of merchandise to customers
- Recommend, select and help locate or obtain devices based on customer needs and desires
- Compute sales prices, total purchases and receive and process cash or credit payments
- Provide excellent customer service experience
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
CASHIER/SALES ASSOCIATE
Best Buy
10.2019 - 02.2021
- Performed onsite, in-store retail sales and tracked all sales and other KPI's
- Provided exceptional customer service
- Assisted customers with locating items
- Responsible for resolving all customer complaints
- Maximized sales transactions
Education
ASSOCIATES DEGREE - LIBERAL ARTS, SCIENCE & HUMANITIES
Nassau Community College
Garden City, NY05.2025
Skills
- POS system experience
- Sales and Product Knowledge
- Time Management
- Customer Service
- Technical Troubleshooting
- Communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
SAMSUNG SERVICE TECHNICIAN
uBreakiFix by Asurion
04.2023 - 02.2025
SALES ASSOCIATE
Samsung Electronics
07.2022 - 04.2023
Receptionist
Perfect Body Laser and Aesthetics
01.2022 - 07.2022
RENTAL SALES AGENT
Tom Wood Automotive Group / Sixt Rent a Car
05.2021 - 09.2021
MOBILE SALES ASSOCIATE
T-Mobile
02.2021 - 04.2021
CASHIER/SALES ASSOCIATE
Best Buy
10.2019 - 02.2021
ASSOCIATES DEGREE - LIBERAL ARTS, SCIENCE & HUMANITIES
Nassau Community College
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