Briana Flock
Summary
Results-driven Talent Acquisition Specialist with a diverse background in restaurant management and human resources. Proven track record in recruiting for a wide range of positions, from hourly staff to management roles. Skilled in multi-location recruitment and fostering positive employer-employee relations. Committed to building high-performing teams that drive business excellence while ensuring a positive employee experience.
Overview
14
14
years of professional experience
Work History
Talent Acquisition Specialist
Freebirds World Burrito
13620 Ranch Rd 620 Bldg. C, Suite 175, Austin, TX
04.2022 - 10.2023
- Managed recruitment process for 21 locations in Central Texas, ensuring the selection of high-quality candidates for various positions within the company.
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Created and distributed job postings on job boards, corporate career sites and social media networks to increase reach.
- Actively participated in and coordinated hiring events, job fairs and other recruitment initiatives, enhancing brand recognition and expanding the candidate pool.
- Provided regular updates to RMs and GMs on recruitment activities and progress.
- Conducted telephone and in-person interviews to assess candidate experience and qualifications.
- Utilized social media platforms to source potential candidates and build pipeline of qualified talent..
Assistant General Manager
Freebirds World Burrito
120 N New Rd, Waco, TX 76710
10.2021 - 05.2022
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with an eye for coverage needs and individual strengths.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Mentored and motivated team members to achieve challenging business goals.
Bookkeeper/Human Resources Field Rep.
Buc-ee's
Temple, TX
12.2018 - 08.2021
- Prepared financial reports by collecting, analyzing, and summarizing account information into PDI.
- Resolved the discrepancy when receiving vendors invoices, applied the credit to the invoice, made sure all invoices were sent to accounts payable on time.
- Primary point of contact for employees and managers seeking guidance on all human resource issues and inquiries.
- Responsible for new employee onboarding including daily New Hire Orientation, processing new hire paperwork, organizing training and making sure all certificates were completed.
- Inputted, managed and tracked time thru Kronos, and managed attendance records for over 200 employees weekly.
- Advocated for staff members, helping to identify and resolve conflicts.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
Manager
Bush's Chicken
San Antonio, TX
01.2010 - 09.2018
- Perform various financial activities such as cash handling, deposit preparation, and payroll
- Observe and evaluate workers and work procedures to ensure quality standards and service
- Hired, supervised, and motivated a staff of up to 25 employees
- Made weekly schedule for all servers, kitchen staff, and management
- Answer customer service issues quickly and ensure total satisfaction from all guests
- Perform facility walk-through to assess cleanliness and preparation at the beginning and end of every shift.
Education
High School Diploma -
Judson High School
Converse, TX05.2010
Skills
- Organized
- Recruitment
- Proficient with Excel
- Customer service
- Problem solving
- Multi-tasking
- Cash handling
- Employee Relations
- Scheduling
- Staff Training
Timeline
Talent Acquisition Specialist
Freebirds World Burrito
04.2022 - 10.2023
Assistant General Manager
Freebirds World Burrito
10.2021 - 05.2022
Bookkeeper/Human Resources Field Rep.
Buc-ee's
12.2018 - 08.2021
Manager
Bush's Chicken
01.2010 - 09.2018
High School Diploma -
Judson High School