Briana Flores
Bellflower ,CA
Summary
- Experience with microsoft office basics
- Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks.
- Communicative Receptionist recognized for providing first-rate support for corporate decision-makers.
- Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
- Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
- Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
- Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Overview
7
7
years of professional experience
Work History
Retail Sales Associate
KP MAKEUP STUDIO
BELLFLOWER , CA
2022.08 - Current
- Provided product information and answered customer questions.
- Utilizes sales skills
- Greet Customers
- Answers customer questions and concerns
- Assist and advises customer on purchases
- Provide positive shopping experience to customers
- Promoted sales events and product launches to customers.
- Checked physical inventory to maintain product stock levels.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
- Ordered, displayed and maintained supplies.
- Updated and maintained customer information records and beauty services provided.
- Operated cash registers to receive payments from patrons.
CASHIER
Birrieria Jalisco
Compton , CA
2021.09 - 2022.07
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Consulted with customers to resolve service and billing issues.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
Customer Service Representative
EF Acoustics
Long Beach , CA
2019.07 - 2021.07
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Welcomed large volume of guests and improved overall customer service.
- Provided administrative support to coworkers
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Handle all other duties and assignments as required.
Hr Administrative Assistant (Part Time)
FedEx
Commerce , CA
2019.07 - 2020.12
- Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
- Assisted with employee termination process to drive consistency and reduce discrimination claims.
- Filed documents, delivered mail and performed bookkeeping to facilitate office operations of HR department.
- Reconciled payroll accounts to keep accurate accounting records for tax filing and measuring financial health.
- Automated office operations, including record tracking and data communications.
- Developed and facilitated all new-hire orientations.
- Optimized traceability, developing organizational filing systems for confidential employee records and reports.
- Supported top talent identification processes by interviewing candidates and executing all HR steps, including onboarding, orientation and benefits.
- Supported human resources, controlling resume flow within applicant tracking system.
- Planned corporate events, conventions, meetings and gatherings.
- Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Scheduled conferences and associated travel arrangements, including hotel, airfare and ground transportation.
- Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Caregiver, Special Needs
Crystal Stairs
City of Los Angeles , CA
2017.05 - 2019.07
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Assisted with meal planning to meet nutritional plans.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Worked with supervisory medical staff to review cases and improve care.
- Assisted with basic care for elderly patients, including scheduling appointments and managing finances and legal matters.
- Maintained clean and well-organized environment to promote client happiness and safety.
- Assisted clients with personal hygiene, bathing, grooming and dressing.
- Worked with patients and families to design meal, rehabilitation and other plans for long-term success.
- Handled incoming and outgoing correspondence, including mail, e-mail and faxes.
- Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
- Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Recorded patient conditions and vital signs before and after medical operations.
- Explained various warnings, side effects and dosage requirements of medications.
Education
Associate of Science - Nursing
Long Beach City College
Long Beach, CA06.2024
HEALTH ADMINISTRATION
BASIC CARDIAC LIFE SUPPORT
Los Angeles, CA09.2023
CPR/AED - Health Administration
National CPR Foundation
City Of Los Angeles, CA05.2022
BASIC LIFE SUPPORT (BLS) - Health Administration
NATIONAL CPR FOUNDATION
City Of Los Angeles, CA05.2022
High School Diploma -
Bellflower High School
Bellflower, CA06.2017
Skills
- Planning and organization
- Proper phone etiquette
- Strong problem solver
- Articulate and well-spoken
- Flexible schedule
- Friendly, positive attitude
- People skills
- bilingual (Spanish,English)
- Customer Service
- Cash Handling
- Work Task Prioritization
- Honest and Dependable
- Problem-Solving
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Retail Sales Associate
KP MAKEUP STUDIO
2022.08 - Current
CASHIER
Birrieria Jalisco
2021.09 - 2022.07
Customer Service Representative
EF Acoustics
2019.07 - 2021.07
Hr Administrative Assistant (Part Time)
FedEx
2019.07 - 2020.12
Caregiver, Special Needs
Crystal Stairs
2017.05 - 2019.07
Associate of Science - Nursing
Long Beach City College
HEALTH ADMINISTRATION
BASIC CARDIAC LIFE SUPPORT
CPR/AED - Health Administration
National CPR Foundation
BASIC LIFE SUPPORT (BLS) - Health Administration
NATIONAL CPR FOUNDATION
High School Diploma -
Bellflower High School
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