BRIANA FLORES
Houston
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Responsible Optometric Technician provides relationship-based eye care and outstanding customer service. Performs patient work ups, ancillary testing and orders and dispenses contact lenses to support optometrist and promote operational efficiency. Establishes priorities, works independently and proceeds with objectives without supervision.
Overview
8
8
years of professional experience
Work History
Testing Scheduler
Vital Heart And Vein
11.2023 - Current
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Scheduled patients according to availability, insurance approvals and patients needs.
- Make sure each patient was scheduled correctly and in a timely manner in order for Physician to give testing results.
- communicated to patient if test if it was or was not approved by insurance, as well as communicating any other alternative that MD recommended.
- Made sure to also communicate to MD/Nurse/MA that patient need medication refill through EMR system.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Scheduling Coordinator
Shayona ENT
10.2022 - 10.2023
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
Receptionist
Pediatric Eye Clinic
01.2022 - 09.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Kept reception area clean and neat to give visitors positive first impression
- Confirmed appointments, communicated with clients and updated client records
- Answered central telephone system and directed calls accordingly
- Responded to inquiries from callers seeking information
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping
- Assisted with insurance questions, eligibility and prior authorizations of medications and glasses
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays
- Instructed patients on contact lens insertion and removal and lens care guidelines
- Assisted with dilating patients or using eye medications when directed by optometrist.
Leasing Agent
Amaz Management
08.2021 - 12.2021
- Toured property with prospective tenants and provided wealth of information in regards to its key features
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns
- Performed background, reference and credit checks as part of screening process of prospective tenants
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts
- Distributed and followed up on tenant renewal notices
- Resolved conflicts between tenants regarding noise, encroachments and parking.
Cashier
Jack In The Box
07.2020 - 08.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Helped customers complete purchases, locate items and join reward programs
- Restocked and organized merchandise in front lanes
- Answered questions about store policies and addressed customer concerns.
Secretary
Rivas Mortors
05.2016 - 07.2020
- Answered multi-line phone system and greeted callers enthusiastically
- Scheduled appointments and conducted follow-up calls to clients
- Maintained office supplies inventory by checking stock and ordering new supplies
- Provided clerical support to company employees by copying, faxing and filing documents.
Education
High School Diploma -
Harmony Science Academy-Houston
Houston, TXSkills
- Delivery Coordination
- Data Research and Analysis
- Call Answering and Routing
- Greeting and Seating Clients
- Positive Attitude and Energetic
- Reminder Calls
- Telephone Answering
- Appointment Booking
- Patient Appointment Management
- Business Operations Understanding
- Patient Information Collection
- Appointment Confirmation
- Computer Skills
- Attention to Detail
- Data Entry
- Strong Work Ethic
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Testing Scheduler
Vital Heart And Vein
11.2023 - Current
Scheduling Coordinator
Shayona ENT
10.2022 - 10.2023
Receptionist
Pediatric Eye Clinic
01.2022 - 09.2023
Leasing Agent
Amaz Management
08.2021 - 12.2021
Cashier
Jack In The Box
07.2020 - 08.2021
Secretary
Rivas Mortors
05.2016 - 07.2020
High School Diploma -
Harmony Science Academy-Houston
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