Veronica Sanchez
Phoenix,AZ
Overview
7
7
years of professional experience
Work History
Sr Manager Payment Operations
Desert Financial Credit Union
Phoenix, AZ
08.2023 - Current
- Collaborate with external vendors to negotiate contracts that met company requirements while minimizing costs.
- Coordinate with IT department to implement new technologies and systems enhancements.
- Oversee quality assurance efforts to maintain high standards of product and service delivery.
- Develope long-term relationships with key stakeholders including members, suppliers, regulatory bodies.
- Implemented Genesys Cloud systems.
- Oversee management of team leaders and their subordinates.
- Exceed member satisfaction by finding creative solutions to problems.
Checks ACH and Wire Services Manager
Desert Financial Credit Union
Phoenix, AZ
08.2022 - 08.2023
- Monitored staff performance and addressed issues.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Managed Member complaints and rectified issues to complete satisfaction.
- Built strong operational teams to meet process and production demands.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Managed external client and business partner relationships.
Mortgage Operations Manager
Define Mortgage
Phoenix, AZ
04.2021 - 08.2022
- Manage a team of Processors/their pipelines by overseeing loans from application to submission to closing by coordinating file movement.
- Managed validation of documentation to regulate underwriting and closing requirements.
- Completed month-end and year-end one on ones with processors maintain records of coaching.
- Articulated growth objectives and operating plans.
- Established strategic business plans for daily operations.
- Helped implement new Loan Origination System
Branch Manager
Desert Financial CU
Phoenix, AZ
09.2018 - 04.2021
- Conduct new team member onboarding to foster positive attitude toward organizational objectives
- Monitor key performance metrics
- Actively participate in community events, ran committees, and business groups
- Actively recruit and oversee training for all new branch team members
- Direct 10 direct reports
- Continue to incorporate SBP in every day activities
- Successfully designed service strategies to improve revenue and retention
- SAFE registered
Education
In progress - Business Administration
Arizona State University
Tempe, AZSkills
- Client Focused
- Bilingual (English/Spanish)
- Critical thinker
- Complex Problem Solving
- Exceptional Interpersonal Skills
- Project Planning
- Negotiation and Conflict Resolution
- Strategic Planning
Volunteer/Community
- Community support chair
- Unitedway campaign coordinator
- Leader Women's Network, Latino Network and Pride Network
- Volunteer Captain
- Free Arts Corporate Volunteer of the Year
- Random Acts of Kindness Chair
Timeline
Sr Manager Payment Operations
Desert Financial Credit Union
08.2023 - Current
Checks ACH and Wire Services Manager
Desert Financial Credit Union
08.2022 - 08.2023
Mortgage Operations Manager
Define Mortgage
04.2021 - 08.2022
Branch Manager
Desert Financial CU
09.2018 - 04.2021
In progress - Business Administration
Arizona State University
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