Summary
Overview
Work History
Education
Skills
Timeline
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Briana Flores-Martinez

San Antonio,TX

Summary

Dynamic and empathetic professional with extensive experience at HCA, excelling in front desk management and patient care. Demonstrated expertise in customer service and problem-solving, enhancing guest satisfaction and streamlining healthcare workflows. Proven ability in Microsoft Office and compassionate communication, achieving significant improvements in guest and patient experiences.

Overview

2
2
years of professional experience

Work History

Front Desk Clerk

HCA
11.2022 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
  • Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
  • Enhanced guest satisfaction by promptly and professionally addressing inquiries and concerns.
  • Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
  • Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
  • Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
  • Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Enforced policies and procedures to increase efficiency.
  • Provided exceptional customer service for a positive guest experience, resulting in repeat business.

Patient Care Tech

HCA
11.2022 - Current
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Reduced stress for patients and families through effective communication and empathetic support.
  • Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
  • Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
  • Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
  • Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
  • Delivered high-quality care to Type patients in hospital facility.

Education

Associates -

Howard College
San Angelo

High School Diploma -

Brackett Isd
Brackettville, TX
05.2017

Skills

  • Time Management
  • Customer Service
  • Hospitality services
  • Administrative Skills
  • Problem-solving skills
  • Listening Skills
  • Microsoft Office
  • Complaint resolution
  • Payment Processing
  • File Management
  • Cash Handling
  • Word Processing
  • Guest Reception
  • Front Desk Management
  • Guest Services
  • Front Office Support
  • Documentation
  • Inventory Oversight
  • Automated telephone systems
  • Bookkeeping
  • Registration processing
  • Office Management
  • Teamwork and Collaboration
  • Computer Skills
  • Problem-Solving
  • Phone and Email Etiquette

Timeline

Front Desk Clerk

HCA
11.2022 - Current

Patient Care Tech

HCA
11.2022 - Current

Associates -

Howard College

High School Diploma -

Brackett Isd

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Briana Flores-Martinez