BRIANA FORTE

• Provide exceptional logistics and warehouse operations support to internal and external customers via phone, text, email, and MS Teams, ensuring their needs are met quickly and efficiently

• Process sales orders, returns, and ASNs via the 3PL WMS system accurately and efficiently, ensuring that all customer requirements are met promptly.

• Monitor and report on the delivery of customer medical devices and pharmaceutical products, proactively addressing any issues or discrepancies that may arise

• Investigate and correct logistics and operational discrepancies, contacting external

customers as necessary and providing timely and effective solutions

• Provide backup support and perform procurement, scheduling, inventory control, and operational duties, demonstrating flexibility and versatility in managing multiple tasks and responsibilities.

• Conduct inventory cycle counts and participate in year-end inventory counts as needed, ensuring accurate and timely tracking of inventory levels and compliance with corporate policies and procedures

• Maintain compliance with all corporate and regulatory policies.

• Assist with the training and development of associates as needed.

• Analyze and evaluate information to choose the best solution to solve problems or address issues, utilizing strong critical thinking and problem-solving skills to identify and implement effective solutions.

• Perform other duties as assigned, demonstrating flexibility and adaptability in responding to changing priorities and requirements.

• Delivered outstanding customer service, swiftly addressing inquiries via phone, live chat, and email.
• Efficiently processed product orders, ensuring quick resolution of customer issues across various platforms.
• Provided vital support to customers, sales teams, and management on order-related matters.
• Managed return authorizations and credit requests, prioritizing customer satisfaction.
• Conducted proactive customer outreach, informing them of sales and promotions, and resolving billing or shipping discrepancies.
• Supplied essential technical and product information, enhancing customer experience and issue resolution.
• Accurately maintained customer data within Salesforce and Sterling databases, ensuring up-to-date record management.

• Deliver exceptional customer service and build strong relationships with buyers.
• Spearhead sales planning, development, and account management to drive both existing and new sales accounts.
• Train team members in cash register operations, stock procedures, and customer service.
• Manage daily product orders, ensuring store requirements are met.
• Maintain spreadsheets for web orders and tracking updates.
• Address incoming calls regarding sales, upcoming releases, and general store inquiries.
• Assist with coordinating events for interested vendors.
• Guide customers in finding products, answering questions, and providing product advice.
• Process and complete online orders for customers and store transfers.
• Implement seasonal sales promotions, leading to increased weekly or monthly goals.
• Oversee the receiving and transfer of inventory.
• Ensure timely completion and dispatch of daily web orders.
• Meet and exceed daily, monthly, and yearly sales goals.
• Aid in handling major business orders when necessary.
• Develop daily task sheets for store opening and closing procedures.
• Experienced on RICS Software.

• Supervised and coordinated the flow of products in and out of the warehouse.
• Strategically arranged and stocked new merchandise per placement guidelines.
• Cultivated strong relationships with peers and upper management to enhance team performance.
• Trained and mentored new associates in receiving, picking, and packing, reporting progress to supervisors.
• Directed and managed daily production and operational activities.
• Scheduled and trained staff to ensure safe and efficient warehouse and delivery operations.
• Troubleshot and resolved issues with incorrect orders and shipments.

• Delivered exceptional customer service to concert attendees and fans.
• Advertised concerts and provided targeted market information.
• Enhanced outreach and engagement through strategic Instagram social media marketing.
• Drove concert awareness to target audience.