Briana Francis
Atlanta,GA
Summary
Patient-focused professional offers support in critical care, pre-op, medical-surgical and post-op cases in medical center environments. Delivers customized education to patients of diverse conditions and backgrounds. Excellent decision-making, time management and communication skills.
Efficient office assistant with several years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
8
8
years of professional experience
Work History
Mother Baby Patient Care Technician
Wellstar Cobb Hospital
Austell, GA
06.2022 - Current
- Provided direct patient care and assistance to healthcare patients
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Actively participated in educational programs offered by the unit for staff development.
- Counseled families about parenting issues related to infant development.
- Conducted daily rounds with patients to assess progress and answer questions or concerns.
- Educated new parents on newborn care such as diapering techniques and breastfeeding management.
- Facilitated family bonding activities between mother and baby after birth.
- Performed necessary laboratory tests on infants including blood glucose levels.
- Maintained a safe environment for all patients through proper infection control practices.
- Provided direct care to postpartum mothers and newborns, including assessment, education, and support.
- Demonstrated flexibility in responding rapidly to unexpected changes in patient condition or needs.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Coordinated with healthcare team to establish, enact and evaluate patient care plans.
Customer Service Representative
The Echelon Group
Woodstock , GA
12.2021 - 08.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided accurate information about products and services to customers.
- Identified opportunities for upselling additional products or services based on customer needs.
- Resolved customer complaints promptly and efficiently.
- Maintained accurate records of transactions using the point-of-sale system.
Office Assistant
Lyfe of Lux LLC
Atlanta, Georgia
02.2016 - 10.2018
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Assisted with special projects as needed by researching information on the internet or through other sources.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Maintained an organized filing system of paper documents and electronic files.
Education
High School Diploma -
South Cobb High School
Austell, GA05-2018
Skills
- Restocking supplies
- Vital signs monitoring
- Mobility Assistance
- Basic nursing care
- Sterilization techniques
- Feeding Assistance
- Blood Glucose Monitoring
- Blood collection
- HIPAA Compliance
- Call handling
- Invoice Processing
- File Maintenance
- Calendar Management
- Payroll Processing
- Spreadsheet Management
- Windows Server
- Problem-solving abilities
- Time management abilities
- Analytical Thinking
- Attention to Detail
- Consultative Sales
- Inbound and Outbound Calling
- Information Security
- Call Management
- Account updating
- Complaint resolution
- Data Entry
Timeline
Mother Baby Patient Care Technician
Wellstar Cobb Hospital
06.2022 - Current
Customer Service Representative
The Echelon Group
12.2021 - 08.2022
Office Assistant
Lyfe of Lux LLC
02.2016 - 10.2018
High School Diploma -
South Cobb High School