Briana Franco
Goleta,California
Summary
Experienced with handling customer inquiries and providing effective solutions. Passionate towards children and teaching. Utilizes strong communication skills to address customer concerns and ensure satisfaction. Track record of problem-solving and conflict resolution, contributing to positive service and school experience.
Overview
4
4
years of professional experience
Work History
ASP Teacher
El Camino Elementary, Goleta Union School District
08.2023 - Current
- After School Teacher - Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Childcare - Learned and embedded proper safety protocols (CPR Certified)
- Art Coordinator - Conducting and teaching an Elementary Art Class as well as enhanced student creativity by incorporating various art mediums and techniques into lessons.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Server
Cajun Kitchen
01.2023 - 08.2023
- Cashier - Worked with POS system to place orders, manage bills, and handle complimentary items.
- Customer service - Patience, empathy, and consistency, Cultivated warm relationships with regular customers.
- Food Services- Waiting tables, preparing food, cooking, and bussing, served food and beverages promptly with focused attention to customer needs.
- Bussing - Preparing drinks, coffee, lattes, hot chocolate, etc. Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintenance - Cleaning Required (Mopping, sweeping, bussing, dishes, restrooms). Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Barista
Starbucks Coffee Company
08.2021 - 09.2022
- Barista - Overtime grew very skilled with barista techniques. Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cashiering - Handling money in a safe and professional manner. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Customer service - Required a lot of patience and understanding. Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Food Services- Baking and warming up hot food and pastries. Maintained a clean and organized workspace, ensuring high standards of hygiene and safety for both staff and customers.
Cashier
Whole Foods Market
07.2020 - 07.2021
- Cashiering: Operated cash register for cash, check, and credit card transactions with excellent accuracy levels. Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Customer Service Representation - Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Resolved customer complaints and maintained clean and tidy checkout area.
- Amazon Packaging and Shopping: Bagging and Boxing for Amazon orders and customer items.
- Outside Cart Duty: Worked effectively in fast-paced environments.
- Bakery Department (Temporary)
- Body Care Department (Temporary)
Education
Bachelor of Arts - Sociology
University of California, Santa Barbara
Santa Barbara, CA06.2026
High School Diploma -
Making Waves Academy
Richmond, CA06.2022
Skills
- Work Ethic and Integrity
- Team Player
- Patience and Empathy
- Time management skills
- Cash Handling
- Exceptional customer service
Timeline
ASP Teacher
El Camino Elementary, Goleta Union School District
08.2023 - Current
Server
Cajun Kitchen
01.2023 - 08.2023
Barista
Starbucks Coffee Company
08.2021 - 09.2022
Cashier
Whole Foods Market
07.2020 - 07.2021
Bachelor of Arts - Sociology
University of California, Santa Barbara
High School Diploma -
Making Waves Academy
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