Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
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Briana Frederick

Prince Frederick,Maryland

Summary

Dynamic professional with a proven track record in customer service at Chesapeake Neuro-Behavioral Health, LLC. Skilled in lesson planning and effective communication, I excel at fostering collaborative environments and enhancing client experiences. Dependable and detail-oriented, I consistently deliver tailored solutions that promote success and satisfaction.

Overview

1
1
year of professional experience

Work History

Peer Tutor

Myself
Prince Frederick, MD
02.2025 - Current
  • Facilitated small group discussions about course content topics in order to promote critical thinking skills among participants.
  • Helped students build confidence in their abilities through positive reinforcement and encouragement.
  • Created lesson plans that were tailored to each student's needs and goals.
  • Encouraged open dialogue between tutees and tutors, allowing for a collaborative learning environment.
  • Developed study materials such as worksheets, activities, and practice tests for students.
  • Assisted students in developing their academic skills and strategies for success.
  • Instructed tutees on proper note taking methods, test preparation strategies, and time management skills.
  • Counseled struggling students on how best to use available resources in order to succeed academically.
  • Promoted a safe learning environment where all questions are welcomed without judgment or criticism.
  • Developed handouts, study materials, and quizzes.

Front Desk Receptionist

Chesapeake Neuro-Behavioral Health, LLC
Owings, Maryland
11.2024 - Current
  • Handled sensitive information in a confidential manner.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Assisted with scheduling appointments for clients and visitors.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Greeted customers warmly and made them feel welcome.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Explained policies and procedures to visitors.
  • Compiled and prepared reports and documents as requested.
  • Managed multi-line telephone system, directing calls to appropriate departments.
  • Processed and distributed internal and external communications.
  • Created and managed digital and physical filing systems for records, correspondence, and other material.
  • Received incoming calls and coordinated with staff to fulfill customer requests.

Family Nanny

Myself
Leonardtown, MD
05.2024 - Current
  • Managed household tasks such as laundry, light cleaning duties and grocery shopping when necessary.
  • Cooked nutritious meals for the family according to dietary restrictions outlined by parents.
  • Engaged in creative problem solving techniques when faced with challenging situations.
  • Created daily routines that included naps, meals and playtime.
  • Took initiative in researching new ways to engage the children through educational activities outside of the home setting.
  • Provided emotional support during times of stress or transition.
  • Set up a safe learning environment with developmentally appropriate toys and materials.
  • Created nurturing, safe environments to promote emotional, social, and intellectual growth.
  • Planned recreational activities to enhance physical development and explore stimulating exercises.
  • Assisted with homework assignments in all subject areas on an as needed basis.
  • Supported children with special needs, adapting activities to meet individual requirements.
  • Minimized TV and mobile device time by engaging children with games and physical books.
  • Provided guidance and discipline in line with parental values and expectations.
  • Developed creative and educational games to stimulate cognitive and emotional growth.
  • Regulated children's schedules to balance rest, learning and play.

Education

High School Diploma -

Calvert High School
Prince Frederick
06-2025

Some College (No Degree) -

College of Southern Maryland
La Plata, MD

Skills

  • Customer service
  • Lesson planning
  • Time management
  • Data entry
  • Effective communication
  • Organizational skills
  • Detail Orientated
  • Dependable and responsible

Affiliations

  • Crochet
  • Hiking
  • Thriting
  • Trying New Things

Accomplishments

  • Superintendent Award x2
  • Honor Roll

References

References available upon request.

Timeline

Peer Tutor

Myself
02.2025 - Current

Front Desk Receptionist

Chesapeake Neuro-Behavioral Health, LLC
11.2024 - Current

Family Nanny

Myself
05.2024 - Current

High School Diploma -

Calvert High School

Some College (No Degree) -

College of Southern Maryland

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