Summary
Overview
Work History
Education
Skills
Certification
Awards
Personal Information
Websites
Accomplishments
References
Timeline
Generic

Briana Fry

Falmouth,KY

Summary

Community Relationship Manager and Business Development Manager with 11 years of experience in boosting brand visibility and customer engagement within banking and insurance sectors. Demonstrated success in creating outreach programs, managing sales cycles, and building partnerships that enhance revenue and client retention. Expertise in cross-functional collaboration, market analysis, and strategic planning, emphasizing community impact and employee engagement.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Community Relationship Manager

Horace Mann Insurance
Cincinnati, OH
01.2024 - Current
  • Developed and implemented community outreach programs to enhance the organization's public image
  • Collaborated with cross-functional teams to plan and execute community events, resulting in increased brand visibility
  • Served as a spokesperson for the organization at public events, effectively communicating its mission and values
  • Developed partnerships with local businesses to sponsor community events and initiatives
  • Facilitated workshops and training sessions on topics related to diversity, inclusion, and cultural sensitivity within the organization
  • Collaborated with cross-functional teams to create customized solutions that met client needs and exceeded expectations
  • Created compelling sales presentations and proposals to effectively communicate the value proposition of products or services
  • Participated in trade shows, conferences, and networking events to expand professional network and generate new leads
  • Identified opportunities for cost savings or process optimization within projects through continuous analysis and evaluation
  • Developed and maintained strong relationships with key stakeholders, including clients, vendors, and executive leadership

Business Development Manager

Republic Bank
Covington, KY
08.2015 - Current
  • Led sales presentations and product demonstrations to prospective clients, effectively communicating value proposition
  • Managed the entire sales cycle from lead generation to deal closure, consistently meeting or exceeding targets
  • Established strong relationships with key stakeholders at partner organizations leading increased collaboration between companies
  • Managed a team of sales representatives, providing guidance, training, and performance evaluations
  • Analyzed financial statements, credit reports, and other relevant information to assess the creditworthiness of potential borrowers
  • Developed and maintained relationships with clients, providing personalized service and addressing their financing needs
  • Negotiated loan terms and conditions with borrowers to ensure mutually beneficial agreements
  • Conducted thorough market research to identify potential lending opportunities in various industries
  • Performed risk assessments on existing loans, identifying potential issues or areas for improvement
  • Worked closely with legal counsel to review loan documentation and ensure compliance with regulatory requirements

Customer Service Representative

Fifth Third Bank
Fort Mitchell, KY
04.2014 - 08.2015
  • Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
  • Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
  • Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
  • Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
  • Maintained detailed records of all customer interactions in CRM system for future reference and analysis
  • Identified opportunities for process improvement based on common customer inquiries or pain points
  • Upsold additional products or services to customers based on their needs and preferences
  • Proactively followed up with customers after issue resolution to ensure their satisfaction was maintained
  • Developed strong problem-solving skills through analyzing complex situations quickly while maintaining composure under pressure
  • Cultivated positive relationships with key clients through regular communication channels such as phone calls or email correspondence

Education

Associate's degree - Graphic Design

Cincinnati State Technical and Community College
Cincinnati, OH
01.2015

High School Diploma -

Oak Hills High School
Cincinnati, OH
05-2012

Skills

  • B2B sales and development
  • Leadership and management
  • Microsoft Office suite
  • Adobe Creative Suite
  • Financial analysis and budgeting
  • Operations training
  • Sales and account management
  • Market research and analysis
  • Public speaking and proposals
  • Customer relationship management
  • Community engagement
  • Time management and organization
  • Risk assessment and problem solving
  • Networking and partnerships
  • Policy management
  • CRM tracking
  • Issue resolution

Certification

  • NMLS, 08/01/16, Present
  • Certified Notary Public
  • First Aid, 05/01/15, 11/01/16
  • CPR, 04/01/15, 04/01/16

Awards

  • Business Development, 12/01/22
  • Customer Service, 07/01/18
  • Customer Service, 06/01/14

Personal Information

Authorized To Work: US

Websites

Accomplishments

  • Business Development
  • Customer Service
  • Community Outreach Partnership
  • Education Development Community Partner

References

References available upon request.

Timeline

Community Relationship Manager

Horace Mann Insurance
01.2024 - Current

Business Development Manager

Republic Bank
08.2015 - Current

Customer Service Representative

Fifth Third Bank
04.2014 - 08.2015

Associate's degree - Graphic Design

Cincinnati State Technical and Community College

High School Diploma -

Oak Hills High School

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