- Hard working, outgoing, self motivated, and Dedicated Customer Service Representative backed with more than 5 years experience in customer relations. Motivated to maintain customer satisfaction and to contribute to the success of the organization.
Hi, I’m
Briana Galbraith
Oakland,CA
Summary
Overview
9
years of professional experience
Work History
Southwest Airlines
Customer Service Representative
03.2024 - Current
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Department Of Motor Vehicles
Motor Vehicle Representative
10.2019 - Current
Job overview
- License clerks process applications for licenses and permits, administer tests, and collect application fees
- determine if applicants are qualified to receive particular licenses or if additional documentation needs to be submitted
- also maintain records of applications received and licenses issued.
- Demonstrated strong attention to detail when examining identification documents presented during motor vehicle transactions, protecting against potential fraud or misrepresentation cases.
- Assisted customers in obtaining driver''s licenses by thoroughly reviewing applications and administering appropriate tests according to state regulations.
- Expedited the resolution of customer issues by quickly identifying problems and providing timely solutions.
- Enhanced office productivity by maintaining organized records and ensuring accurate documentation for all motor vehicle-related matters.
- Promoted excellent customer service standards by promptly addressing client concerns or complaints, working towards mutually beneficial resolutions whenever possible.
- Maintained strict confidentiality regarding sensitive customer information, adhering to legal guidelines and company policies at all times.
- Reduced wait times for customers by effectively managing appointment schedules and optimizing service delivery during peak hours.
- Improved customer satisfaction by efficiently processing motor vehicle transactions and addressing inquiries.
- Issued temporary permits as needed for individuals seeking limited access to operate their vehicles within specific timeframes or conditions.
- Facilitated smooth registration renewals for clients through diligent verification of required documents and prompt processing of paperwork.
- Assisted in the implementation of new software systems for motor vehicle registration and licensing, ensuring a smooth transition with minimal disruption to daily operations.
- Contributed to a positive work atmosphere by actively participating in staff meetings, trainings, and performance evaluations.
- Streamlined workflow with consistent communication and collaboration among team members, resulting in a more efficient work environment.
- Collaborated with law enforcement agencies to verify the validity of reported stolen vehicles, leading to better protection for citizens'' property rights.
- Provided support during special events or campaigns related to motor vehicle safety, promoting awareness of responsible driving practices among the community.
- Ensured compliance with state laws and regulations pertaining to motor vehicles, diligently staying up-to-date on any changes or updates that may affect daily operations.
Propark Parking Systems
Cashier Team Lead
10.2022 - 01.2024
Job overview
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Operated POS cash register and equipment to collect payments.
- Increased customer loyalty and retention.
NFC Amenity
Concierge
07.2022 - 01.2023
Job overview
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
United States Postal Service
Processing Clerk ( PSE )
10.2016 - 10.2019
Job overview
- PSE Mail Processing Clerks perform a variety of clerical duties in mail processing and retail/customer services to support day to day operations
- Duties are physically demanding requiring moderate to heavy lifting, carrying, prolonged standing, walking and reaching
- PSE may be required to handle heavy sacks of mail/parcels, sort & distribute incoming/outgoing mail, and work at a service window selling postal products & services to customers
- Applicants must be able to perform the duties of the position with or without accommodation
Best Western inn
Housekeeping
02.2017 - 08.2018
Job overview
- Keep facilities and common areas clean and maintained
- Vacuum, sweep, and mop floors
- Clean and stock restrooms
- Clean up spills with appropriate equipment
- Notify managers of necessary repairs
- Collect and dispose of trash
- Assist guests when necessary
- Keep linen room stocked
- Properly clean upholstered furniture.
Ross Dress For Less
Cashier/Customer Service
12.2014 - 10.2017
Job overview
- Receive and process cash, check and charge/credit payments
- Organize and process merchandise exchanges
- Process repair or alteration of merchandise
- Stay current with sales prices
- Recognize and monitor security issues
- Arrange and display merchandise
- Keep merchandise area tidy
- Take stock inventory
- Requisition new stock.
Education
Vallejo High SchoolVallejo, CA
Diploma from EDUCATION
01.2009
University Overview
Skills
- Microsoft Office
- Social Media
- Typing 50 Wpm
- Customer Service Skills
- Data Entry
- Filing
- Problem solving
- Clerical Experience
- Technical Support
- Help Desk
Assessments
Assessments
- Work Style: Reliability, Expert, 06/01/19, Tendency to be dependable and come to work
- Customer Focus & Orientation, Familiar, 04/01/19, Measures a candidate's ability to respond to customer situations with sensitivity.
- Data Entry, Proficient, 02/01/20, Entering data quickly and accurately
Work Authorization
Work Authorization
Authorized to work in the US for any employerPersonal Information
Personal Information
Relocation: AnywhereQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balance4-day work weekFlexible work hoursPersonal development programsHealthcare benefitsCareer advancement401k matchPaid sick leavePaid time offTeam Building / Company RetreatsWork from home optionStock Options / Equity / Profit SharingAccomplishments
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of [Number] staff members.
- Documented and resolved [Issue] which led to [Results].
- Collaborated with team of [Number] in the development of [Project name].
Timeline
Customer Service Representative
Southwest Airlines
03.2024 - Current
Cashier Team Lead
Propark Parking Systems
10.2022 - 01.2024
Concierge
NFC Amenity
07.2022 - 01.2023
Motor Vehicle Representative
Department Of Motor Vehicles
10.2019 - Current
Housekeeping
Best Western inn
02.2017 - 08.2018
Processing Clerk ( PSE )
United States Postal Service
10.2016 - 10.2019
Cashier/Customer Service
Ross Dress For Less
12.2014 - 10.2017
Vallejo High School
Diploma from EDUCATION
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