Briana Gonzales
Hutto,TX
Summary
Dedicated Area Accounts Manager with excellent experience in customer service. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Positive and upbeat with strong relationship-building abilities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Area Accounts Manager
Kids R Kids Learning Academy
01.2012 - Current
- Developed reports and metrics showcasing business outcomes, informing initiative design to maximize operational success.
- Built relationships with customers and community to establish long-term business growth.
- Achieved enrollment goals by cultivating and securing new customer relationships.
- Resolved problems with customers to maintain relationships and increase family relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed accounts to retain existing relationships and grow share of business.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Met or exceeded enrollment and retention goals consistently.
- Finalized and processed enrollment applications.
- Provided policy information and maintained enforcement.
- Communicated details about available classes, materials and services.
- Reached out to prospective families via calls, texts, emails and social media.
- Trained and mentored junior enrollment professionals.
- Updated, entered and reviewed customer data.
- Communicated effectively via telephone, email and in person with prospective customers.
- Understood and thoroughly explained services provided to customers and potential customers.
- Assisted clients with completion of applications and paperwork.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Handled assignments independently with good judgement and critical thinking skills.
- Scheduled office meetings and client appointments for staff teams.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Compiled information from files and research to satisfy information requests.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Tracked important information in Excel spreadsheets and ran reports or generated graphs using data.
Education
Bachelor of Arts - Applied Arts And Sciences- Business Administration
Texas State University
San Marcos, TX08.2017
Skills
- Account Management
- Customer Service
- Operations Management
- Customer Billing and Payment Collection
- Relationship Building
- Time Management
- Operating Procedures and Policies
- Appointment Scheduling
- Decision-Making
- Proficiency in Microsoft Office
- Documentation and Paperwork
- Good Telephone Etiquette
- Interpersonal and Written Communication
Certification
CPR and First Aid Certified
Timeline
Area Accounts Manager
Kids R Kids Learning Academy
01.2012 - Current
Bachelor of Arts - Applied Arts And Sciences- Business Administration
Texas State University
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