Briana Gonzalez
Spring,TX
Summary
Proven to excel in customer-focused environments, I leveraged my strong work ethic and exceptional customer service skills at Skin Deep Clinical Skincare, Salon & Day Spa. Demonstrated quick learning ability and attention to detail, significantly enhancing client satisfaction and operational efficiency without compromising quality. Proven ability to handle high-volume environments and effectively address guest inquiries and concerns. Demonstrated excellent communication and organizational skills to enhance guest experiences and support team objectives.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Skin Deep Clinical Skincare, Salon & Day Spa
08.2024 - 11.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- able to navigate meevo spa software
Seasonal Worker
Bath and Body Work
10.2023 - 08.2024
- Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
- Handled high-pressure situations effectively by remaining calm and focused allowing for the swift resolution of customer inquiries and concerns.
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy work days.
- Demonstrated flexibility by adapting to varied work schedules as needed during peak seasons, ensuring adequate staff coverage at all times.
- Completed cashier duties efficiently, ensuring accurate transactions and a pleasant checkout experience for customers.
- Assisted with the setup and takedown of promotional displays, contributing to an increase in overall seasonal sales.
Team Member
Bahama Bucks
09.2023 - 09.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
Education
High School Diploma -
Harker Heights High School
Harker Heights, TX05-2023
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Cash handling
- Quick learner
- Strong work ethic
- Heavy lifting
Certification
- Food Handler's Permit/License- County or city public health departments.
Timeline
Front Desk Receptionist
Skin Deep Clinical Skincare, Salon & Day Spa
08.2024 - 11.2024
Seasonal Worker
Bath and Body Work
10.2023 - 08.2024
Team Member
Bahama Bucks
09.2023 - 09.2023
- Food Handler's Permit/License- County or city public health departments.
High School Diploma -
Harker Heights High School
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