Briana Gordon
Mobile,AL
Summary
Proactive Patient Care Technician, Front Desk Agent, and Sales Associate with diverse experience in healthcare, hospitality, and retail. Skilled in vital signs monitoring, guest services, cash handling, and infection control standards. Bringing strong problem-solving skills, teamwork, and a commitment to improving efficiency and customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Care Technician
USA Children's & Women's Hospital
03.2023 - 09.2023
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Front Desk Agent
Tru By Hilton
06.2020 - 01.2021
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Sales Associate
Journeys Shoes
05.2018 - 01.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
Forever 21
04.2017 - 07.2018
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
Education
Associate of Applied Science - Education
Bishop State Community College
Mobile, ALHigh School Diploma -
Wp Davidson High School
Mobile, AL05.2016
Skills
- Vital signs monitoring
- Patient Observation
- Blood Glucose Testing
- Infection control standards
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Guest Services
- Cash Handling
- Hospitality services
- Oral and written communications
- Listening Skills
- Microsoft Office
Certification
- PT - Phlebotomy Technician
Timeline
Patient Care Technician
USA Children's & Women's Hospital
03.2023 - 09.2023
Front Desk Agent
Tru By Hilton
06.2020 - 01.2021
Sales Associate
Journeys Shoes
05.2018 - 01.2019
Sales Associate
Forever 21
04.2017 - 07.2018
Associate of Applied Science - Education
Bishop State Community College
High School Diploma -
Wp Davidson High School
- PT - Phlebotomy Technician
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